I purchased my 2015 Platinum Murano in February of 2015. At the time I complained that the Navigation version was dated 2013-14. Nissan agreed to pay for the update when it was available. It is now over 2 years later and no update has been issued for my Navigation System. Of note is that the 2016 Murano has already received an update.

I have been told by the Nissan Navigation site that the manufacturer has to push through an update and that Nissan has not made one available. Nissan blames the Navigation site for not having an update available (highly doubtful as the data is available for the 2016 model update?!?). Also, per the Nissan Navigation site, the average update occurs between 18-24 months. Since the version I have is 2013-14, it is now over 4 years old.

With the way that roads have been changing in the Dallas/Fort Worth area, the directions on the Navigation system are frequently wrong and may result in accidents when told to take a right exit which is now on the left. I believe that the Navigation System in the 2015 Murano is either obsolete or defective and Nissan knew this going in as the changed the system in the 2016 model.

I would like all 2015 Murano owners to contact Nissan and keep on them to come up with an update or a fix. Alternately, ask Nissan for a refund for the cost of the Navigation system which is part of the $2000+ technology package. Please don't let them get away with this breach of consumer trust.

Factory GPS is obviously a joke. It will not guide you to anything except nearby restaurants or gas stations. Nissan should be held liable by the FTC and state attorney general.

Update from Feb 2, 2017: It seems the OEM Flash Card contains instructions and routing that is not up to industry standards. Another issue with it is the automatic display of the route no matter what kind of driving you plan. So 95% of my non-GPS driving still has a moving map displayed. It is a safety hazard to always have something moving in your perifferal vision and so every time you starte the car you have to reprogram the display!!!

I am on the Eastern Shore of Va. Routing to points north of NJ send me 200+ miles and 4 hours + out of the way. The GPS does not seem to recognize the Eastern Shore of Va as being part of the Delmarva peninsula and sends me south through Norfolk to Richmond and north through DC. I'm thinking bad map load or software load. The dealership thought bad hardware and damaged the dash in the process of replacing the audio/nav unit. Same software and map set so no difference in problem. Verified other automotive manufacturers using Here.com maps route properly. Bad load for 2015 Murano.

Update from Jun 24, 2015: The replacement Audio/Nav unit has the same routing problem as the original and also has locked up when changing settings and has failed to read the sd card at times. Another error "Navigation Launching Failed" has also occurred.

Update from Jul 9, 2015: Two attempts to repair by dealership have not been successful. They are now telling me Nissan says the operation of the gps routing me 250 miles out of the way is normal operation.

Update from Aug 5, 2015: Nissan Consumer Affairs acknowledged they can duplicate the problem with other vehicles. They are continuing to investigate but have no timeframe for resolution. I was advised it was my responsibility to periodically check with the dealership for possible fix. Nissan Consumer Affairs said they would not put this in writing to me.

Update from Jun 28, 2017: After 2 years a map update was made available to me but did not resolve the routing issue. I opened yet another case with Nissan Consumer Affairs regarding this. I was contacted by Nissan Consumer Affairs and was told they were aware of the issue but there was nothing they would do about it.

I feel this is a safety issue and am very frustrated at having paid for the Murano and paid extra for the technology package only to have a GPS that can not calculate a reasonable route.