This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front passenger seat occupant warning light was flashing. I took the vehicle to the Nissan dealership was charged $185 dollars and was told the front seat occupancy-classification sensor (OCS), needed to be replaced and it would cost me 0ver $5,900 dollars. The vehicle only has 22K miles.
I have copied a previous complaint, since I have had the same experience. "MY SUPPLEMENTAL AIRBAG LIGHT CAME ON 2/20/21 (AUG, 2022) AND CONTINUED TO FLASH. I TOOK THE VEHICLE TO THE DEALERSHIP ON 2/27/21 (IN SEPTEMBER, 2022) AND THEY SAID THE OCS SENSOR MAT WAS BAD AND IT WOULD COST $4858.13 ($3000) TO REPLACE THE FRONT PASSENGER SEAT BOTTOM. HE SAID EVERYTHING IS CONTAINED IN THE SEAT BOTTOM SO THE WHOLE THING HAS TO BE REPLACED.
The contact owns a 2014 Nissan Murano. The contact stated that while operating the vehicle, the front passenger-??s seat air bag warning light continuously blinked which indicated that the passenger-??s side air bag system was malfunctioning. The vehicle was taken to the local dealer who diagnosed that the air bag components inside the passenger-??s side seat was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 22,500.
My supplemental airbag light came on 2/20/21 and continued to flash. I took the vehicle to the dealership on 2/27/21 and they said the OCS sensor mat was bad and it would cost $4858.13 to replace the front passenger seat bottom. He said everything is contained in the seat bottom so the whole thing has to be replaced. He said this sometimes happens because women put there purses in the seat. Really" sounds like it's a faulty system if that's the case. I did some research and the 2015-20?" models have all had recalls because of this issue. I'm sure my system is faulty as well and should be replaced by Nissan.
The contact owned a 2014 Nissan Murano. While driving approximately 55 mph, the steering wheel seized and caused the vehicle to slide down a hill. The vehicle then crashed into two trees. The air bags did not deploy. A police report was filed. The contact sustained a back injury that required medical attention. The vehicle was destroyed and towed to a local body shop. The dealer was not contacted of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
- Collinsville, VA, USA
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- Fort Worth, TX, USA