This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Nissan Murano. The contact stated that while driving, the steering wheel became difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the power steering hose clamp had malfunctioned causing a power steering fluid leak. The vehicle was not yet repaired. The local dealer cochran Nissan located at 3355 william penn hwy, pittsburgh, pa 15235 and the manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA campaign number: 17V184000 (steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.
While driving with family on a residential road, the power steering failed and steering wheel became extremely stiff. I quickly checked dashboard indicators and everything look okay and engine was still running. I pulled into gas station, popped hood and noticed steering fluid was very low. I buy a bottle at the gas station, put a little in the reservoir and moved around the gas station lot. Steering felt nominally better. I checked the steering fluid and reservoir was low again. I then called a few Nissan dealers and found one that could look at it the very next day. I put more fluid in and had a relative follow me to drop it off. This specific vehicle had a recall NHTSA campaign id: 17V184000 in 2017 for the power steering high pressure hose and the vehicle was repaired according to the recall back then. I was concerned that may be a issue. However, the issue here was the power steering return hose had a plastic clip that failed. The failure caused that hose to rub against the drive shaft which caused a hole to be worn through the hose and causing the failure. All of this is stated in the attach repair order from the dealer. This is a huge safety risk and I want to ensure this type of failure doesn't occur to other drivers.
I had my 2013 Nissan Murano repaired following a recall involving the power steering. The work was completed on 2/2/18. On 4/11/2019 I completely lost power steering while driving home. Thankfully I was on neighborhood streets and not the interstate. By the time I was able to pull over smoke was coming from under the hood of my car and there were two large puddles of fluid under the front end. After having the car towed the mechanic stated the clamp had apparently come loose and rubbed several holes in the hose and tube assembly. It would seem this is the same problem for which the original recall was issued.
"power steering recall" was repaired 2014, (2nd or 3rd owner) and re-broke May 2018 with vehicle mileage 60K miles, no warning lights came on, while I was on a dangerous downhill curve having no power steering at all and 15 minutes from home in a remote location, steering became very stiff. Car had to be towed for repairs and bad history with Nissan dealership-rhinelander wi so took to local Chevy dealer who fixed it again. Pretty sure it will need to be repaired within next 30K miles and rest of its lifetime..
- White Lake, WI, USA
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The contact owns a 2013 Nissan Murano. While driving 25 mph out of a parking lot, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact stated that the failure recurred. Rothrock Nissan (1648 plaza ln B, allentown, pa 18104, (610) 439-8485) was contacted, but the diagnosis was unknown. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 59,000.
Difficulty with the power steering. Checked fluid levels and none is leaking. My car is part of recall but my VIN is not associated. Can I still have my car checked" where does this need to be done"
Purchased 2013 Murano platinum in April 2014 with 25K miles on it. Within a few months, I had it to the dealer with a steering rack problem because the power steering had failed. After fixed, I didn't have another issue with steering until Sep 2017 in which I couldn't turn the steering wheel at all. It had locked up while I was traveling from work to home on a Sunday morning. Car went into dealer for nearly 2 weeks at lake manawa Nissan with them trying to install oem parts that were failing. I have a extended warranty (halo) and spent $150 deductible to get it back. Yesterday, 12/28/17, with the car having 65K miles, I was going 50-55mph around a 40-45 degree turn on the interstate, I lost the steering again. I'm a strong 50-year old woman. It was extremely difficult to get the steering wheel to move at all. Had got the car mostly off the road in left lane, with many semi trucks behind me, I'm lucky to be alive. Made it to the right lane and then the steering was good for about ten minutes then started acting up again. Drove to dealer and left it for the night. I picked it up a few hours ago. Since it's snowing here, I let my daughter use it and she's already called me stating the power steering is still not right. I'll be returning to the dealer tomorrow morning 12/30/17. I'm a repeat customer of the Datsun / Nissan brand since 1982 and I don't believe my loyalty is being rewarded. I believe this problem will inevitably lead to a crash with injuries, if not a fatality.
Power steering hose that goes to rack and pinion is leaking. I contacted several local auto shops (auto victory, youngstedts, precisition tune) and they all find the same issue. All auto shops mentioned they had done multiple power steering hose replacements for this same exact model. It appears this is a common issue in 2013 Nissan Murano's. the auto shops stated it is probably recalled by now but it is not. I am making this complaint so that Nissan can assume responsibility of this factory defect. All these cars had less than 50K miles on them when this part broke down.
A D V E R T I S E M E N T S
- Birmingham, AL, USA