This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Nissan Murano. The contact stated that while driving at 40 mph, the vehicle veered off the road into a ditch and went airborne before crashing into a pole. The passenger side and front air bags did not deploy. The contact mentioned that the air bag warning light was illuminated prior to the failure. The contact sustained neck and back injuries and the passenger sustained hip and arm injuries, which required medical attention. A police report was filed. The vehicle was towed to a towing storage lot. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
Hit a deer going 35 mph and deployed both front airbags. I was the passenger when my airbag went off it hit my face and fractured my maxilla, broke off one tooth and made another loose enough it had to be pulled out also. Split upper and lower lip both needing stitches. Do to the damage sustained and the airbags being deployed my insurance company found the car unrepairable and a total loss.
The contact owns a 2009 Nissan Murano. While driving 25 mph, another vehicle crashed into the front of the contact's vehicle. The air bags failed to deploy. The driver sustained face injuries, the front passenger who was pregnant sustained stomach injures, the fetus sustained a fracture on the leg, and the rear passenger sustained head injures. All passengers required medical attention. A police report was filed. The vehicle was not diagnosed, but was taken to an auto body repair center for body repairs. In addition, five months later while driving at 35 mph, the brake pedal was depressed, but the vehicle failed to stop. As a result, the contact switched into the right lane and another vehicle crashed into the rear passenger side door of the vehicle. The air bags failed to deploy. The driver sustained back injuries, the front passenger sustained back and cervical injuries and the rear passenger sustained head injuries. A police report was filed. All passengers required medical attention. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures. The failure mileage was 109,000...updated 05/09/17 updated 12/05/2017
The contact owns a 2009 Nissan Murano. Upon starting the vehicle, the air bag warning indicator illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the sensor in the passenger seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 121,000.
- Centerville, MS, USA
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My 2009 Murano has had an ongoing problem with the passenger side airbag. My passenger airbag shuts off and shuts down the whole airbag system in my car. The dealership has explained to me that when the airbag lights are flashing that I have no airbag protection. I have brought my vehicle back to the dealer a couple of times to have them look at it. They said that they were able to turn off the flashing airbag light each time but they said that they wouldn't be able to do it anymore. They told me that there is a problem with the passenger seat sensor and passenger side airbag. It does not recognize that there is someone sitting in the seat and does not activate. They said that I would need to replace both at a cost of $5000 and that there was a problem with the sensor and the airbag. I contacted Nissan and was told that its not under warranty and that there is nothing that they could do for me. I would just have to replace it. I have researched other passenger side airbag problems and recalled airbags found that each of the situations were similar to mine. I purchased this 2009 Murano after I was involved in an accident with my other 2006 Nissan Murano. The airbags in the 2006 Murano worked and my family and I were able to walk away with only a few scratches because the airbags worked. Now I have a vehicle that may or may not have a working airbag system. I worry each time I get into the vehicle. Will my airbags deploy or not" the situation needs to be addressed. Listening and reading about other airbag recalls makes me believe that my vehicle is experiencing the same problems. What does Nissan want to happen? should I end up in a collision and have no airbags on the passenger side and someone dies before they look at this airbag situation" this vehicle with this ongoing problem is not worth its fair market value I'm facing a significant loss at no fault of mine.
The air bag warning light came on and has been blinking since. I have researched the issue and find that this is common with the 2009 Nissan Murano. Nissan refuses to fix the issue under recall. This is not covered with the warranty on the vehicle. Most are caused by a sensor under the passenger seat and the entire seat must be replaced. The cost is between 2500 and 3000 dollars. This warning light blinking indicates the system will not work correctly should I get into an accident. Please help Murano owners get this fixed with out having to pay such outrageous prices.
Dec 2014 took 2009 Nissan Murano to dealership. Cracks started opening up on front panel of dash and on side where passenger airbag is. Dealership told me I would have to contact Nissan N.a. due to vehicle past it's warranty. Called Nissan N.a., they said they would contact dealership and call me back. Dec 29th Nissan called back, response " sorry can't do anything vehicle out of warranty" and the asst. Service mgr. Gave her the impression normal wear or sun damage caused the cracks. This was not a warranty issue nor did the service mgr. Gave me the impression he thought it was sun damage. I asked her for a email address so I could send some photo's. she told me there was not an email available for consumers, " the dealership was their eyes " no pictures were even taken by the dealership. Nissan did not want to help or acknowledge the problem. On Feb 10th wfla consumer investigator did a segment on Toyota replacing cracking and sticky dashboards on various models. When they showed the video it showed a cut in the dashboard over the steering wheel exactly like mine. Almost a photo copy. You could tell the dash is made out of the same material as mine. The segment went on to say Nissan and Ford have had the same complaints. Nissan is aware of this! these cracks in my dash are getting worse. Along with the cracks there is a protruding square where the passenger airbag is. What's next is my air bag going to deploy or my dash going to start getting sticky. ***refer to NHTSA complaint # 10650129 dated 10-26-2014. ** Nissan should be held accountable for fixing these dashboards. There is no reason a consumer was denied an email address to send photos so they could see for themselves. Nissan needs to see these pictures if any thing to show who ever manufactured these dashboards the defect. If anyone else is having the same dashboard issues, please post!!
The vehicle has shown problems that were previously recalled including tire monitoring system, passenger air bag warning light remains lit, and rear hatch fails to function. More recently the vehicle fails to start and has strong smell of gas. The fuel pump was replace by a certified mechanic but the problem persists, failure to start or run. In addition, the battery has drained even after being checked and recharged, clearly an electrical problem. The VIN number search shows no recall notices. Updated 2/10/2016
I have less than 61,000 miles on my 09 Murano. I need to know why when I list my VIN, there are no recalls, yet if I search make, model, and yr.,without VIN, three are listed. Three which I have had all happen air bags, air bags and electrical system, and TPMS (tire pressure monitoring system), says TPMS was in certain states. How can you specify this recall to those states? people move, travel to those states, and yes, we use road salt here. My TPMS came on this past July and will not go off. But, seems your recall may not apply in the South. I also, in July 2014, had all 4 motor mounts replaced. Nissan said all 4 would need replacing soon after hearing a knocking when ever I started off (like at red light or stop sign). Motor could fall out. Nissan was going to charge me $800 for one (all I could afford at one time). A friend took it to a well known reputable auto store and they replaced all 4 for $900. Now Nissan would not be over charging that much, would they" yea, right. Affected parts? seems there are a lot of the 153 complaints filed refer to motor mounts. Have any motors fallen out to cause accident"
There was no incident. But...... Nissan has a recall on several vehicles for the airbag sensor on the passenger side airbag not working - including the 2009 Muranos. They said my VIN does not match up on the recall - so they will not fix it. Even though they haved recalled many vehicles for the exact same thing including the 2009 Murano. I would think this is a major safety concern and hope you guys can help enforce a recall on this. Updated 4/24/2015
The contact owns a 2009 Nissan Murano. The contact stated that the passenger air bag warning lamp illuminated. The vehicle was taken to the dealer. The technician diagnosed that the passenger seat air bag sensor needed to be replaced. The manufacturer was made aware of the failure. The VIN was not available. The vehicle was not repaired. The failure and current mileage was 94,000.
The contact owns a 2009 Nissan Murano. The contact stated that the battery of her vehicle had to be replaced 3 times and the air bag and TPMS warning lights were illuminated. The dealer stated that the sensors would have to be replaced. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 700.
The contact owns a 2009 Nissan Murano. The contact stated that the air bag service chime sounded and the warning light remained illuminated. The vehicle was not taken to the dealer to have a diagnostic performed. The manufacturer was contacted and advised that the VIN was not included in NHTSA campaign number 08V521000 (air bags electrical system) the vehicle was not repaired. The failure mileage was 51,000 was and the current 52,000.
Air bag light stays on. Upon review by the Nissan dealership, I was informed that the sensor underneath the passenger seat could be the reason the light was blinking. The cost of repair would be $2500. Upon review on the Nissan website this information was found "Nissan is recalling 204,361 my 2007-2008 Altima, Altima hybrid, 350Z, 350Z roadster, my 2008 Altima coupe, rogue, my 2009 Murano, and infiniti my 2007-2008 G35 sedan, my 2008 G37 coupe and EX35 passenger vehicles equipped with Continental automotive systems' occupant classification system (OCS) control units. A varistor in the OCS control unit located in the passenger seat cushion may have been manufactured out of specification. Under certain conditions, this could cause an interruption of signal between the OCS and the air bag control unit." My vehicle is having the same problem, yet I was informed by Nissan that my vehicle was not involved in the recall. It seems as if this is a safety issue and needs to be investigated.
The steering column is stuck and the motor and gears failed. This has been listed more than 100 times on the internet in various blogs. Turns out the automatic adjustment each time you get in and out of the car kills the motor and gears and is actually addressed in a service bulletin ntb-09-073 having this happen also affected the air bag and the warning light is now on.
The contact owns a 2009 Nissan Murano. The contact stated that the passenger side air bag light illuminated. The vehicle was taken to a dealer for diagnosis and was informed the contact that the air bag sensor needed to be replaced. The manufacturer was not notified. The vehicle was not repaired. The failure and current mileage was 63,060.
Supplemental air bag warning light will not turn off, also passenger air bag status light remains lit even with adult riding in passenger seat. Air bag safety should not fail on a car ever. TPMS light will not turn off with tires inflated at proper pressure.
A D V E R T I S E M E N T S
- Dorchester, MA, USA