This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on a slick highway the rearend of the Murano was fishtailing. The rear suspension was making noises, and the steering wheel was suddenly way off center. I took it to a local mechanic to inspect. It was noted the the rear swaybar had separated from the rear crossmember /subframe and the subframe was rusted and cracked and rusted through to failure. The vehicle was deemed unsafe to drive, and was told to immediately stop driving it. The rear wheels were tilted outward and a big safety hazard. Subframe near total separation from vehicle. Murano is now a total loss. Cost to repair too extensive.
I own a 2007 Nissan Murano sl AWD. I have taken the vehicle to my local Nissan dealer for almost all of the service to my car. I took the car to another local mechanic to verify the need for lower front control arms. The Nissan dealer quoted ~ $900 for this service. To my surprise, my 2nd mechanic; who I have done business with for years, tells me that I don't need control arms but a new sub frame. The rear subframe on the Murano is completely rusted. It is almost to the point where the rear axle can collapse. I did a search and discovered there are numerous Nissan Murano and quest owners that have this problem. This is a major safety issue. Nissan has to have known about this. But what really bothers me the most is that my local Nissan dealer did not mention this to me. My car has been in that shop dozens of times over the years. It is there for state inspection every year............and no one noticed.
My Nissan 2007 Murano sesubframe rusted and cracked as I was driving on the highway. I could have had a very serious accident or even killed. Luckily I was able to get off the highway. Now costing me at least $1500-$2000 for repairs. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Roaring in front wheels when car was in motion and had to replace both struts on the front (Jan 2019). Recently, replaced vacuum sensor due to a light that came to check system (April 2019)
I noticed the car handled very poorly in snow/ice/wet conditions over the winter. The car was in the shop for an oil change and the mechanic noticed both rear tires were worn down to nothing on the inside of the tire. Upon further inspection, he found that the rear subframe had rusted through and broken into two. The vehicle was declared unsafe to drive. I bought the car used this past summer, but I have the service records and I know it was properly maintained. The estimated cost of repairs is more than I can afford ($5,000). I contacted Nissan to see if they would provide any assistance with repairs and I spoke with 3 different people (first Consumer Affairs, then a supervisor, and finally a manager), who all told me that they are "not in a position to assist because the vehicle is out of warranty". the last person (manager, Consumer Affairs) wouldn't even let me speak before he told me they wouldn't offer any assistance. When I asked if there was someone else I could speak with, I was told no - there isn't anyone else who would talk to me and they will not be able to assist me. This is an extremely dangerous situation and I am fortunate that both of the tires did not blow out while I was driving on the expressway. I am shocked that there has not been a recall issued as I see others have complained about the same issue.
- Gurnee, IL, USA
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Rear sub-frame (K-frame) rusted and snapped in half while driving. 174,000 miles on the car. This is a common problem with this model. Nissan has not issued a recall.
Noticed a change the handling of the vehicle over little bumps and in wet conditions, also had excessive wear to the inner sides of both rear tires. Discovered that the subframe had completely rotted away in some sections and others sections were paper thin.
My 2007 Nissan muran has approx 125,000 miles. I have taken care of it. It has nice tires and the most recent 4wheel alignments where approx Jan and Feb 2018. For whatever reason I got in one day last summer and as soon as I was on the highway my seat felt as if I got push backward and my seat bracket had just broke, I now have bricks holding up my $28,000 ride! July 26, 2018 someone pulled into my driveway hitting my parked vehicle and quickly driving away. They hit it hard enough to dent the bumper and tow bar. I immediately could tell the rear end was way off. Progressive refuses to pay for this as they said my crossmember completely rusted through as well as some of my frame and some other parts.. they say if the vehicle had not had such a serious rust problem -which is not age appropriate to my vehicle-then it would not have broken in half towing my tires in as well from that hit. Coverage is voided like a poor workmanship deal! the shop I have it at right now says its so far gone it is seriously unsafe to drive. For myself and others. Due to Nissan premature rust issues my car is undriveable and my drivers seat isnt safe as well. Progressive auto insurance is refusing to stand by my full coverage policy and apparently are legally able to do so because the substandard parts give them that escape clause. I still owe on this vehicle. I really need Nissan to make this right as they have even made it so it was uninsurable as I paid and I never even knew it. I have my car in places for alignments, tires, oil changes etc etc and noone ever told me it was rusting or rusted away. The progressive agent had looked at my Murano upon the 1st inspection and never even told me about the danger I was in driving. Nissan has created a problem that has prompted my progressive adjuster to place my safety at risk so they can get out of paying. I took care of my car!
Noticed when driving on the road with slight snow, vehicle started fish tailing whenever accelerating over 30mph. Went to the nearest gas station and noticed rear tires were tilted in. Upon further investigation, when vehicle was lifted, there was severe rust on the subframe and cracked. Upon leaving the shop, it was noticed that the driver side rear tire was tilted in further and muffler was significantly dropped. Unable to drive vehicle due to subframe collapsing due to rust. Vehicle was inspected at T&w tires. Driving on city streets in sioux city, ia when the fish tailing was occurring.
I was pulling out of a gas station when a friend pointed out that the muffler/exhaust pipes of vehicle were hanging very low to the ground. Mechanic inspected it and rear subframe rusted through and broken. The rear wheels are worn on the inside and are misaligned. They are tilting in towards each other. The vehicle was deemed unsafe to drive. I contacted Nissan Consumer Affairs. I was told that there was not a recall and that I would need to take the vehicle to a Nissan dealership to have them look at it and for the repair. I was given a case # and asked to provide proof of ownership. I recently purchased the vehicle from a family member. As the car was inoperable I had aaa tow it to the nearest Nissan dealership. The dealer quoted me an estimate repair cost of $5,279; parts and labor.
Takata recall my entire subframe broke in two and my back two tires angle bad now. Ot happened while I was driving, the vehicle started going all over the road, thankfully I wasn't going fast and stopped before I hit any trees or ditched it. I was on a paved road and didn't hit anything.
Noticed there was something off about my car when my tires looked like they were tilting in. When I had it looked at they noticed that the entire back suspension frame was completly rusted out and broken in two places. I was told I was lucky that I hadnt lost the back end already and it was only a matter of a time or a bad bump away. My mechanic advised that my toddler and I are not to use this vehicle due to the increased potential of a serious accident. After doing some online research I found this has been a common issue with these cars and was surprised that there was not a recall on something as faulty and dangerous as this.
Rear crossmember has rusted connecting control arms. Causing SUV to slide through curves and extreme camber in rear tires. Wearing out new tires and almost causing me to wreck
Was driving straight on hwy going 70 mph when I went over a normal hwy bump, felt a snap and could feel the back of the car fishtail. This fishtailing occurred a few days. Was able to get it to the dealer where it was determined that the rear subframe had rusted and broke. Repairs were $3-4K for a new subframe and labor and the car was unsafe to drive. Filed complaint with Nissan. Also the brand new tires that were put on at 110K miles now need to be replaced due to the 4 days of wear because of the suspension issue.
Was driving straight going 25 mph heard a snap and could feel the back of the car fishtail. Was able to get it to the dealer where it was determined that the rear subframe had rusted and broke. Repairs were 4 I to 6K and the car was unsafe to drive. If I had been on the interstate when this happened I could have been killed. Complained to Nissan and all they did was apologize can provide a photo if necessary
Driving on a local highway doing about 35 to 40 mph. Put on brakes and the entire rear end began to vibrate and make a rumbling noise. The rear tires are leaning inward on both sides of the vehicles which throws off the stabalization of the vehicle making it unsafe and difficult to steer or stop. The entire stabalization bar and the mounting brackets supporting it rusted through on the left side and dislodged and the right side is ready to dislodge from the body at any time. There is nothing to support the bar so it can inadventerly fall and hit the highway and do damage to the undercarriage of the car or cause the vehicle to flip. My mechanic told me the vehicle is unsafe to drive. They called Nissan and of course no recall or assistance to fix the vehicle which is over 2000 dollars. The sun visor on the drivers side drops blocking your vision unexpectantly creating a vision issue and concentration issue while driving. The electrical motor on the drivers seat is starting to fail and the seat wobbles as it is being repositioned. Once repair are complete and I have invoices, I will upload them under a separate complaint.
A D V E R T I S E M E N T S
- Schererville, IN, USA