This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sitting at a traffic light, I heard a loud pop. I couldn't find anything just sitting there. About 20 minutes later, making a turn from a stop sign, as the tires hit the drainage rut in the road, I felt like I was being thrown from my seat. The loud pop was the shearing of a metal structural component on the seat track under the driver's seat. The movement in the seat was so much that, had I been rear ended, my head would hit the frame above the windshield or the windshield itself. Nissan charged me $1700 for the repair, claiming I should not drive the vehicle because it was a safety issue. However, Nissan corporation refuses to cover any cost of the repair. When contacted, they tell me they are unable to answer any questions about the component.
The contact owns a 2006 Nissan Murano. The contact stated that the rear driver's side seat belt failed to retract. The seat belt also became abnormally tight around her child. As a result, the seat belt had to be cut in order to release the child and avoid suffocation. The contact mentioned that the child had bruises on his stomach but was not taken to the hospital. The vehicle was not taken to dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 70,000.
My four year old son was sitting in the back seat when the seat belt wouldn't unlock, my son was crying, my husband couldn't get the seat belt to unlock, it was very scary he had to cut it off, my son stomach was red and swollen.
Upon starting the vehicle it was noticed the airbag light was flashing on the console. On 12/8/2010 contacted Nissan dealership, wright automotive - wexford, pa, and service agent advised the earliest they could see the vehicle was12/13/2010 and that the airbag would not deploy while the airbag light was flashing. Upon taking vehicle to dealership service agent advised he has not seen this issue in the 2 years he's been at the dealership and advised there is no recall or known tsb. Service order indicated a code of B1054 which means 'drivers side air bag open'. thus, they recommended 'replace spiral cable' for a total cost of $371.88. I paid $69.95 diagnostic fee, $197 spiral cable, and $18.69 tax and pending payment of $104.93 labor cost to replace part. Upon researching this issue on the web the following was uncovered: Several Murano owners, crossing model years, have experienced the same issue and two suggested solutions. The first solution states to perform a reset by turning the vehicle from 'off' to 'on' three times while counting to 5 during the 'off' time. This solution worked for several owners. The second solution identified by one owner said replacement of the 'seat belt pre tensioner', which was supposedly covered under a recall for a 2005 Murano, solved the identified issue. We choose to perform a self 'reset' on 12/13/2010 which was subsequent to dealership analysis payment of $266.95 (diagnostic fee and special part order). Upon discussing the 'reset' with Nissan service agent, he suggested either return special order part and pay restocking fee or keep the part since he believes the light will begin flashing again. Since performing the 'reset' the flashing airbag light has not returned. Nissan needs to determine if this is a safety concern and issue a recall or if this is not a safety issue then Nissan should document a tsb solution.
- Allison Park, PA, USA
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- Yukon, OK, USA