This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A few days before Aug 31st the Murano started slipping gears. It was taken to a dealership on Aug 31st where the error code, stepper code, came up which is part of the cvt, the transmission. They replaced the transmission, under extended warranty and this did not fix the problem. They replaced the valve body again, the control module, and the wire harness, none of which has fixed the problem. We are 10 weeks in the shop and they cannot find the problem. A Nissan engineer is now coming out to look at it wanting to replace the valve body for the third time. They have replaced this now going on three times with new parts and it is not fixing the problem. This car is not a safe car to drive anymore. The dealership told me last week that we would have resolution, whether this was a buyback or whatever by last Friday. Last Friday they called and now they are now flying in an engineer, this is not a resolution. I do not feel safe driving this vehicle especially with two small children. The vehicle has been in the shop for going on 10 weeks now and I feel the dealership and Nissan are doing everything they can not to resolve the problem. This needs to be taken care of.
A D V E R T I S E M E N T S
- Shenandoah, IA, USA