This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2005 Nissan Murano that I bought used from carmax in 2007. I have had regular service performed by an asce certified mechanic since then. On 5/18/10 at less than 45K mi, the base of my driver seat suddenly broke one morning when I got into the car (parked in my garage). I weigh <120 lbs and was stunned. It was an obvious safety issue that could have resulted in serious injury, so I had it repaired immediately (5/20) through my regular mechanic. Total cost was $942.66 ($742.08 for the part & $127.50 for labor). I was extremely upset about being forced to pay so much for something beyond my control. Everyone agreed that it should never have happened, even my local Nissan dealership. The dealership confirmed it was classified as a mechanical defect, checked recalls (none), and suggested I call Nissan Consumer Affairs specifically to request goodwill assistance (compensation for repairs). They said since I had the repair done at an asce certified mechanic, the request should be fine. Nissan Consumer Affairs took my info & and established a case #6838133 on 6/9/10. I was assured I would be contacted by a regional specialist w/N 24 hours. When I did not receive a return call, I placed 5 more calls over the next several weeks. All assured me they were urgently requesting the regional specialist/supervisor to contact me. I re-contacted my local Nissan dealership at that point, who then attempted to call on my behalf and seek assistance through their area representative. After the 7th call, Ms. Jimenez (rude) called back to explain that Nissan's policy doesn't allow compensation for repairs not handled by Nissan, even though Nissan employees told me differently and were calling on my behalf. I want compensation for the $942.66 I paid for a manufacturer's mechanical breakdown-seat base should not have broken- which could have caused serious injury or death to me/my passengers. Ca dca found similar 2008 complaint thru NHTSA dismissed B/C no one hurt badly enough"!!"
Nissan Murano VIN-[xxx] - driver side front seat rear frame defect my vehicle driver side rear seat frame broke on 06/19/2010 approximately around noontime. As I was driving my Murano Nissan and came to a stop at a stoplight, I heard a hard snap and felt a little jerk towards my left side. Unsure of what it was, I continued to drive my vehicle down the road. As I was driving my vehicle, I felt a rough thumping underneath my seat. I thought for a minute that my front driver side tire was going flat or had some kind of problem. As I drove further to find a safe place to pull over to check it, I felt my front seat sway back and forth, as I accelerated and as I was braking. I accelerated again to make sure that the swaying motion was actually happening. Again, the swaying motion (back and forth) of the front seat occurred. I looked underneath the front driver side rear seat and saw what looked like a black metal track frame supporting the seat. In the area towards the rear left side of the frame was one of four metal prongs that were broken away from the metal track frame of the seat. Knowing that this was a very unsafe issue, I looked for help to resolve the issue as soon as possible. Using the internet, I found numerous shocking complaints sites regarding Nissan Muranos' rear seat breakage. I contacted a local news station (3onyourside), who investigated the issue and found it to be legitimate and true. Not only was my vehicle in question about the defective part, several hundred complaints were found throughout the internet. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Nissan Murano. The contact stated that the driver side seat was not welded to the frame. The dealer stated that the frame around the driver side seat was broken. The dealer informed the contact that the estimated repair was $1200. The manufacturer has not issued a recall; although, the contact has viewed several complaints. The contact is concerned about the safety risk since the driver side seat could separate from the frame if a crash occurred. The failure mileage was 60,000.
Front seat broken on driver's side. The front seat driver frame has broken in 2 places making the seat a safety hazard. My wife and I are the only drivers of our 2005 Murano SE. It has 6 way electric seats. Now we have to lower the seat to the floor in order to stabilize the seat. Otherwise the seat assembly & frame will end up breaking completely off at the frame. My local mechanic says he's never seen a seat frame break at 2 places like ours. I have not contacted Nissan as of yet to see if this is under warranty or not but you would think the seat assembly would last for the lifetime of the vehicle. I weigh 230 pounds and my wife weighs approx. 185 no one has ever driven our vehicle but us other than garage repairmen. I found a web site that has a detailed drawing of the seat and mechanism that is broken. The web site is www.nissanpartswarehouse.com then go to "seats and tracks" then "tracks and components" then "connector rod adjuster" click on "view illustration" and it is part #1 in the drawing. This part bolts directly onto the vehicle frame chassis. The part is broken at 2 places on the front connection. The breaks are where the rod connects to the right and left sides of this part. I can send you a diagram if you will send me an E-mail where I can attach this diagram. Here's the complete web site address below. www.nissanpartswarehouse.com/partlocator/index.cfm?action=getjointlocator&siteid=214315&chapter=§ionids=0,51873&groupid=51876&subgroupid=3241&componentid=2666&make=25&model=Murano&year=2005&catalogid=2&displaycatalogid=0 I've been to a few other web sites and noticed other people who have Murano's that have also experienced broken driver seat assemblies. Thank you for your time.
Seat frame seperation in the left rearcorner of driver seat. Seat frame is not connected welded joints have broken. Unsafe to drive in this condition I bought this car new in 2005 it has 80,000 miles on it and has never been in an accident. Fed government should make this a recall now before someone gets killed!
A D V E R T I S E M E N T S
- Fresno, CA, USA