This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's side door actuator does not work to open/lock the door anymore. Safety issue for my wife's car. Online search showed 1000's of Nissan owners with the same problem. How this is not a recall I do not know.
Electronic door lock on the driver side would sporadically unlock or lock door...now is all the time and must be locked manually. This is a safety hazard when trying enter the vehicle in an un secure environment or can result in stolen merchandise or parts left in the vehicle. Driver side sun visor also well not stay in upright position and drops suddenly blocking the view of the driver.
I have had intermittent problems opening the front driver side door with the keyless remote for 2 1/2 years and recently it has become a problem 99% of the time. About a month ago I discovered one of my rear doors was unlocked when it should not have been. Yesterday when a passenger tried to get in the back door on the opposite side it would not unlock even when using the interior button. I'm sure it's only a matter of time before the only properly functioning door stops working and the gas cap will no longer open. How do you open the gas cap with a faulty locking mechanism"? is there a way to open it manually?" there is also a question of safety if doors cannot be locked and unlocked with the interior lock button....risk of car jacking, theft. Emergency personnel could not gain quick access in the event of an accident or fire or submersion when every second counts, especially involving infants and small children in car seats (or elderly) who can't or don't know how to manually unlock the door. Lives are at risk! the cost to repair one door is astronomical let alone having to repair three or all four. This is a widespread Nissan defect that they refuse to acknowledge and repair. I have always been a big Nissan fan and this is the third Nissan I have owned. I will not buy another one if they don't step up and fix this problem. We owners of these vehicles are reminded daily of the safety issues every single time we enter and exit our cars and have to manually check each door to make sure they are all locked. A recall needs to be issued. This is a safety concern.
The contact owns a 2005 Nissan Murano. The contact stated that all four door locks could not be locked or unlocked from the interior or exterior of the vehicle. The remote control key lock was also inoperable. The vehicle was taken to the dealer who advised that there were no recalls for the failure. The manufacturer was notified who also advised the contact that there were no recalls for the vehicle and offered no further assistance. The vehicle was not repaired. The failure mileage was 80,000 and the current mileage was 106,000. Updated 11/01/12 the dealer had no record of prior service. Also, the oil cooler and cv boot were leaking and the air bag light illuminated. Updated 11/02/12
- Plano, TX, USA
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The contact owns a 2005 Nissan Murano. The contact stated that while parked, the driver attempted to open the front passenger door using the electronic door lock but the door would not open. The door would only open manually. The contact replaced the battery on the key fob, but the failure continued. The vehicle was not taken to the dealer for a diagnostic test. The dealer was made aware of the failure. The contact believed that the actuator would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 67,000. Updated 07/12/12 the door actuator was replaced on June 29, 2012. Updated 07/12/12
Door locks not functioning properly. Will not lock/unlock from fob or interior switch on the interior of the vehicle. This is a safety concern because in the event of a crash you may not be able to unlock the doors to exit the vehicle or it may prevent emergency medical personnel to easily gain access to the vehicle. It is also a concern because it can potentially leave the vehicle vulnerable to potential theft of items in the interior of the vehicle since they don't reliably lock.
Driver's door and rear passenger door locks will not lock when actuated from the door power lock or the remote power lock. This is a danger because it means door locks can not be relied to power lock or unlock in the event of an emergency.
All door locks do not function with the fob or the internal door lock button. Must manually lock/unlock all doors. Condition worsens in warm weather.this is a serios safety hazard - I have two small children and in an emergency I would not be able to get them into or out of the vehicle quickly. Nissan won't even escalate my concern until I pay to have one of their dealerships look at it, but I know from reading other posts that once I do they will still refuse to fix it.
Has faulty electronic locks. Viewed as a safety issue as it prevents the ability to get in and/or out in a quick and efficient manner should there be an emergency. The door will not unlock/lock using the electronic devices or buttons and in order to unlock the door you have to open another door and reach over and manually unlock. I have significant concerns related to my and my family's safety in the vehicle. After research it appears that this problem is common and Nissan is not taking any responsibility to replace or repair causing significant (up to $1600) financial cost to the owner.
The door locks on my vehicle will not lock or unlock with the keyless remote and the passengers front door lock will not lock or unlock unless manually locked and also the backseat behind the passenger that door will not lock or unlock with the keyless remote this is a safety hazard for my young children riding in my car. The manufacturer of the these vehicles should be held responsible for the cost to correct these problems apparently this has been an on going issue with these door locks as to what I have seen with the complaints posted. What is it going to take to get these locks fixed before young children get killed.
Driver side door actuator failed and repair parts ordered 8/10/11. It had failed on numerous occasions and completely in August, 2011, and it becomes a safety issue as it prevents access from the drivers side. Access has to be made from the passenger side or from the rear door. It costs $431 to repair.
My 2005 Nissan Murano locks to all four doors, trunk and gas tank malfunction frequently. I have been stranded with no gas because I have been unable to unlock the gas tank for a period of time. There is no "key" opening for the gas tank, hatch in the back or 3 passenger doors-only the driver's side door. I have already had the actuators replaced once on both sides of the car a couple of years ago and now they are broken again. This is a safety concern because we can not be sure the doors are locked, can not obtain gas, can not access the trunk area, or unlock passenger doors on frequent basis. Sometimes, they work and sometimes they don't. the cost to replace the actuators is around $1600. That is a significant amount of money to burden the owner of the vehicle when clearly there is a defect in the car. There are so many Murano owners with the same problem. Nissan needs to recall and replace the actuators for the lifetime of the car. This is a significant safety issue!
I have a 2005 Nissan Murano. The door actuator has failed on numerous occasions. The front driver side fails intermittently as well as the rear door latch. The passenger side door will not open at all. Truly this is a safety issue and should be corrected by Nissan. Currently, I have seen nor heard of any recall.
1. having a secure environment is paramount in certain neighborhoods. When locking the doors it's imperative nobody can gain access at will by walking up to the car. If anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. If the doors locked properly this provides a more secure environment for this type of scenario. 2. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. It's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. Remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. The drive "thinks" the door is locked, when in reality it's an "open door" for carjacking or robbery. This failure is an intermittent of operation. Sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. Since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. And the Murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. I can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. In emergencies every second counts. The locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. Some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. This shouldn't be, Nissan should recall them. It's only a matter of time till someone gets robbed, hurt or killed from a malfunctioning door lock.
The actuator for all of my door in the 2005 Nissan Murano broke. So why is it a safety issue? 1. having a secure environment is paramount in certain neighborhoods. When locking the doors it's imperative nobody can gain access at will by walking up to the car. If anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. If the doors locked properly this provides a more secure environment for this type of scenario. 2. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. It's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. Remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. The drive "thinks" the door is locked, when in reality it's an "open door" for carjacking or robbery. This failure is an intermittent of operation. Sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. Since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. And the Murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. I can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. In emergencies every second counts. The locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. Some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. This shouldn't.
Failure of 2 door locking mechanisms in 2005 Murano 1. having a secure environment is paramount in certain neighborhoods. When locking the doors it's imperative nobody can gain access at will by walking up to the car. If anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. If the doors locked properly this provides a more secure environment for this type of scenario. 2. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. It's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. Remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. The drive "thinks" the door is locked, when in reality it's an "open door" for carjacking or robbery. This failure is an intermittent of operation. Sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. Since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. In emergencies every second counts. The locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. Some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. This shouldn't be, Nissan should recall them.
Vehicle locking mechanisms do not function properly. I purchased my Murano brand new and even then it had a problem with the gas tank cover operation. It would work backwards: When you lock the vehicle it would open and vice versa. Then the back locks stopped functioning in conjunction with the key fob and the driver's control. Later it became an intermittent problem. Now both of the rear door locks can only be controlled manually. The passenger door has started to do the same. I've also been locked out of my trunk. I bought groceries and was unable to open the trunk from the outside and there is no control on the inside to open it either. In order to use the doors and their locks access has to be gained from other doors. If the trunk locks itself it becomes useless as I cannot access it. This is a safety issue in that I need to be able to open and close my trunk if needed. When the problem initially occurred I was unaware as there are no indications. I didn't know until my young son who rides in the back seat could not open the door when I unlocked it. I have had personal items stolen from my vehicle that I assumed was locked using the key fob. Strangers can access vehicles and owners will be unaware. This is a scary thought.
A D V E R T I S E M E N T S
- Kansas City, MO, USA