I am here to find out how many 2016 Nissan Maxima owners are having issues with the paint falling off the car as illustrated on the photographs attached. I am an owner of a 2016 Nissan Maxima Platinum, and when I contacted Nissan Corporate Consumer office they pretty much told me to go fix it myself.
My car is 4 years old, I have been a Nissan owner my entire life and I have never seen something like this before. I will very much appreciate anyone that can provide some guidance as to what other options i have at this point. I am thinking to either file a complaint with the consumer affairs agency in my state (NJ) or better yet if i can get more people that are facing the same issues, we can get together to file a class action lawsuit against Nissan.
it's obvious that this is a factory defect and from the looks of it, it appears as if they had a primer issue because the paint is completing coming off the metal piece. Please reference Nissan's response below, as well as the pictures illustrating the issues in my car.
Best Regards,
Jhon Reina
07/20/2020
Case # 40717428
Thank you for allowing us an opportunity to review your concerns regarding your 2016 NISSAN MAXIMA.
As a company interested in winning lifetime customers, Nissan regrets any inconvenience you may have experienced, and we appreciate you taking the time to contact us regarding the situation.
Nissan carefully considered your request and reviewed all available facts pertaining to your specific situation. After this thorough review, Nissan determined that we are unable to offer financial assistance with the repair of the peeling paint due to the vehicle being outside of your Basic Warranty.
We realize this may not be the answer you were looking for, however we hope that you understand our position. If you have any further comments or concerns, please feel free to contact us directly at 1-615-725-7445 and reference your Case #40717428.
Thank you again for taking the time to contact us.
Sincerely,
Nissan
____________
Tinesha
Consumer Affairs Representative
Nissan North America, Inc.
A D V E R T I S E M E N T S
click to see larger images
Hello Everyone,
I am here to find out how many 2016 Nissan Maxima owners are having issues with the paint falling off the car as illustrated on the photographs attached. I am an owner of a 2016 Nissan Maxima Platinum, and when I contacted Nissan Corporate Consumer office they pretty much told me to go fix it myself.
My car is 4 years old, I have been a Nissan owner my entire life and I have never seen something like this before. I will very much appreciate anyone that can provide some guidance as to what other options i have at this point. I am thinking to either file a complaint with the consumer affairs agency in my state (NJ) or better yet if i can get more people that are facing the same issues, we can get together to file a class action lawsuit against Nissan.
it's obvious that this is a factory defect and from the looks of it, it appears as if they had a primer issue because the paint is completing coming off the metal piece. Please reference Nissan's response below, as well as the pictures illustrating the issues in my car.
Best Regards,
Jhon Reina
07/20/2020
Case # 40717428
Thank you for allowing us an opportunity to review your concerns regarding your 2016 NISSAN MAXIMA.
As a company interested in winning lifetime customers, Nissan regrets any inconvenience you may have experienced, and we appreciate you taking the time to contact us regarding the situation.
Nissan carefully considered your request and reviewed all available facts pertaining to your specific situation. After this thorough review, Nissan determined that we are unable to offer financial assistance with the repair of the peeling paint due to the vehicle being outside of your Basic Warranty.
We realize this may not be the answer you were looking for, however we hope that you understand our position. If you have any further comments or concerns, please feel free to contact us directly at 1-615-725-7445 and reference your Case #40717428.
Thank you again for taking the time to contact us.
Sincerely,
Nissan
____________ Tinesha Consumer Affairs Representative Nissan North America, Inc.
- Jhon R., Dover, NJ, US