"AIR CONDITIONING (A/C) PIPE REPLACEMENT VOLUNTARY SERVICE CAMPAIGN
LEAF MODEL S-GRADE ONLY
***** CAMPAIGN SUMMARY *****
NISSAN IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN ON APPROXIMATELY 39,968 MY 2013-15 NISSAN S-GRADE LEAF VEHICLES SOLD IN THE UNITED STATES, CANADA, GUAM, AND PUERTO RICO TO REPLACE THE AIR CONDITIONING (A/C) SYSTEM LINE AND REMOVE A BRACKET. THIS ACTION IS BEING TAKEN TO PREVENT DAMAGE TO THE A/C LINE NEAR THE CONNECTION BETWEEN THE LINE ASSEMBLY AND CONDENSER FROM ELECTRIC MOTOR MOVEMENT, WHICH COULD RESULT IN REFRIGERANT LEAKAGE AND POOR AIR CONDITIONING SYSTEM PERFORMANCE. THE NEW PARTS AND BRACKET REMOVAL WILL ALLOW FOR ADDITIONAL FLEX IN THE A/C LINE DURING ELECTRIC MOTOR MOVEMENT.
NISSAN IS COMMITTED TO A HIGH LEVEL OF CUSTOMER SAFETY, SERVICE, AND SATISFACTION AND ARE WORKING WITH DEALERS TO PROVIDE AN OUTSTANDING OWNERSHIP EXPERIENCE.
***** WHAT DEALERS SHOULD DO****
1. VERIFY IF VEHICLES ARE AFFECTED BY THIS VOLUNTARY SERVICE CAMPAIGN USING SERVICE COMM I.D. PC421.
- NEW VEHICLES IN DEALER INVENTORY CAN BE ALSO BE IDENTIFIED USING DCS (SALES-> VEHICLE INVENTORY, AND FILTER BY OPEN CAMPAIGN).
- REFER TO NPSB 15-460 FOR ADDITIONAL INFORMATION
2. DEALERS ARE REQUESTED TO REPAIR ANY AFFECTED VEHICLES IN DEALER NEW OR PRE-OWNED INVENTORY TO ENSURE CUSTOMER SATISFACTION.
3. DEALERS SHOULD USE NTB16-050 TO CORRECT ANY VEHICLES SUBJECT TO THIS CAMPAIGN.
4. ONCE REPAIRED, DEALERS SHOULD SUBMIT THE CLAIM, USING THE CLAIMS CODING PROVIDED, AND RELEASE THE VEHICLE."
