Lithium-ion Battery Bonding Plate Voluntary Service Campaign
***** Campaign Summary*****
Nissan is committed to the safety, security and satisfaction of our customers and their passengers, as well as the safety of Nissan technicians. Nissan will be conducting a voluntary service campaign in North America on certain MY 2011-19 Nissan LEAF vehicles to replace the Lithium-ion Battery Bonding Plates.
The plates may corrode and in areas where road salt is extensively used, could break. In rare cases during vehicle servicing in which both plates fail, the battery cover plate is removed and the vehicle is left in READY mode, a technician could be exposed to electric shock if all EV servicing safety instructions are not followed. Although no such incidents have been reported to Nissan, this voluntary service campaign is being conducted as a preventative measure out of an abundance of caution. The issue does not affect battery or vehicle performance.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History ? Open Campaigns I.D. P9312.
- New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to ensure customer satisfaction.
3. Dealers should use NTB19-055 to remedy any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
