Please see below the problems that have occured with the vehicle since I purchased it in September 2012:
1. Two weeks after I took delivery of my new vehicle the gear box started grinding whilst I was driving an important client to a meeting. I had difficulty putting the car into gear. I took the vehicle to Nissan dealership where I purchased the vehicle from and was told the gear box had collapsed and needed replacing. This work was completed.
2. In June 2013 my car was making what I can only describe as a rurring sound. My vehicle was taken into Nissan dealership where I was informed that this was a known fault, however I would have to wait for the vehicle to be recalled as no resolution had been found by Nissan. We are now in November 2013 and still no resolution.
3. Also in June 2013 the air conditioning stopped working, once again it was taken into Nissan dealership where I was informed the pipe had split. After waiting a number of weeks , they replaced the pipe on 20 August 2013.
4. During July 2013 I telephoned Nissan to inform them of my disappointment with the car. I found the Case Manager to be quite unsympathetic so on 23 July 2013 I followed up my complaint with a letter to the Chief Executive. I then received a response to my letter from the case worker saying that as stated in our discussion “cars do sometimes have mechanical problems†and that when I was happy with the car he would look at a good will gesture for me. I did not respond to this as I was unsatisfied with the response but hoped from now on my car would now be ok.
5. On or around 28 August 2013 the heaters in the car stop working intermittantly I took the vehicle into Nissan and they stated they could not find a fault as it was intermittant.
6. On 10 September 2013 the heater problem was becoming more frequent and also there was a rattle coming from the radiator. Once again Harratts looked at the car and couldnt find a fault. Therefore I will have to wait until the heaters stop working altogether before they can be fixed. They did however fix the rattle coming from the radiator
7. On 25 October 2013 I took my vehicle into Nissan dealership as the fan was making a loud noise. There were no mechanics available as it was just a drop in visit. The Service Receptionist got in to the vehicle and stated that he thought a leaf had been sucked up into the fan. I therefore booked the vehicle in for this removing on 28 October 2013.
8. On 28 October 2013 I took the vehicle into Nissan dealership for them to look at the fan. It became apparent that there was not a leaf stuck in the fan, but it had infact broke. Nissan dealership stated they needed to order a part so that I could take the vehicle back in. I am in the process of booking the vehicle in when I am available to start work at a later time, in order to drop the vehicle off.
9. On Sunday 9 November 2013 I was travelling on the motorway and the car started judering for about 3 minutes. This has happened again once, however I am reluctant to take this into Nissan as it is once again only an intermittant problem and they probably will not be able to find a fault with the vehicle.
a gentleman. I explained what had been happening since I took receipt of the vehicle and that I was unhappy with the previous person I spoke to and what he had offered. he said “what resolution would you be looking for, a new vehicle?†I informed him either that or my money back. I informed him that the vehicle was not fit for purpose and that I didnt feel confident driving it with my two year old son in the back as I was frightened it may break down. Thomas stated that he would pass this on to a Case Manager and they would ring me on the Friday, of which they didnt.
11. On Monday 18 November 2013 a Case Manager contacted me, I cant remember his name as I was so angry with what he was saying. I informed him of all the above and stated that I wanted these problems to be taken seriously and acted upon. He said that Nissan dealership could have the car for 2 weeks and sort the fan out????? I stated that this was not the issue it was the fact that all the above faults had occured within one year of purchasing the car. He informed me there was nothing they could do and I would not be getting a new vehicle due to the age of the current one. I explained that the faults started within two weeks of me having the vehicle and that I would like compensation for all my trouble and inconvienience. He offered me £100 worth of dealership vouchers and stated that was all he could do. I asked to speak to a manager of which he laughed and said he was the manager. I was so angry and offended by being offered these vouchers that I asked for the MD's details. I am currently awaiting a response
The Nissan dealership have been excellent, in fact a number of the staff have said “oh dear are you here again?†and stated how they feel sorry for us having all this hassle.
Anyone got any advice. Asked my solicitor friend and he says as long as they are fixing the vehicle we cant do any more
A D V E R T I S E M E N T S
Please see below the problems that have occured with the vehicle since I purchased it in September 2012:
1. Two weeks after I took delivery of my new vehicle the gear box started grinding whilst I was driving an important client to a meeting. I had difficulty putting the car into gear. I took the vehicle to Nissan dealership where I purchased the vehicle from and was told the gear box had collapsed and needed replacing. This work was completed.
2. In June 2013 my car was making what I can only describe as a rurring sound. My vehicle was taken into Nissan dealership where I was informed that this was a known fault, however I would have to wait for the vehicle to be recalled as no resolution had been found by Nissan. We are now in November 2013 and still no resolution.
3. Also in June 2013 the air conditioning stopped working, once again it was taken into Nissan dealership where I was informed the pipe had split. After waiting a number of weeks , they replaced the pipe on 20 August 2013.
4. During July 2013 I telephoned Nissan to inform them of my disappointment with the car. I found the Case Manager to be quite unsympathetic so on 23 July 2013 I followed up my complaint with a letter to the Chief Executive. I then received a response to my letter from the case worker saying that as stated in our discussion “cars do sometimes have mechanical problems†and that when I was happy with the car he would look at a good will gesture for me. I did not respond to this as I was unsatisfied with the response but hoped from now on my car would now be ok.
5. On or around 28 August 2013 the heaters in the car stop working intermittantly I took the vehicle into Nissan and they stated they could not find a fault as it was intermittant.
6. On 10 September 2013 the heater problem was becoming more frequent and also there was a rattle coming from the radiator. Once again Harratts looked at the car and couldnt find a fault. Therefore I will have to wait until the heaters stop working altogether before they can be fixed. They did however fix the rattle coming from the radiator
7. On 25 October 2013 I took my vehicle into Nissan dealership as the fan was making a loud noise. There were no mechanics available as it was just a drop in visit. The Service Receptionist got in to the vehicle and stated that he thought a leaf had been sucked up into the fan. I therefore booked the vehicle in for this removing on 28 October 2013.
8. On 28 October 2013 I took the vehicle into Nissan dealership for them to look at the fan. It became apparent that there was not a leaf stuck in the fan, but it had infact broke. Nissan dealership stated they needed to order a part so that I could take the vehicle back in. I am in the process of booking the vehicle in when I am available to start work at a later time, in order to drop the vehicle off.
9. On Sunday 9 November 2013 I was travelling on the motorway and the car started judering for about 3 minutes. This has happened again once, however I am reluctant to take this into Nissan as it is once again only an intermittant problem and they probably will not be able to find a fault with the vehicle.
a gentleman. I explained what had been happening since I took receipt of the vehicle and that I was unhappy with the previous person I spoke to and what he had offered. he said “what resolution would you be looking for, a new vehicle?†I informed him either that or my money back. I informed him that the vehicle was not fit for purpose and that I didnt feel confident driving it with my two year old son in the back as I was frightened it may break down. Thomas stated that he would pass this on to a Case Manager and they would ring me on the Friday, of which they didnt.
11. On Monday 18 November 2013 a Case Manager contacted me, I cant remember his name as I was so angry with what he was saying. I informed him of all the above and stated that I wanted these problems to be taken seriously and acted upon. He said that Nissan dealership could have the car for 2 weeks and sort the fan out????? I stated that this was not the issue it was the fact that all the above faults had occured within one year of purchasing the car. He informed me there was nothing they could do and I would not be getting a new vehicle due to the age of the current one. I explained that the faults started within two weeks of me having the vehicle and that I would like compensation for all my trouble and inconvienience. He offered me £100 worth of dealership vouchers and stated that was all he could do. I asked to speak to a manager of which he laughed and said he was the manager. I was so angry and offended by being offered these vouchers that I asked for the MD's details. I am currently awaiting a response
The Nissan dealership have been excellent, in fact a number of the staff have said “oh dear are you here again?†and stated how they feel sorry for us having all this hassle.
Anyone got any advice. Asked my solicitor friend and he says as long as they are fixing the vehicle we cant do any more
- edward052, Wakefield, West Yorkshire, UK