Vehicle gears down for no reason, then gets stuck in that gear. I have tried to manually shift it when it does this, but it still will not shift gears.Takes off in 2nd gear very often.

- Saltillo, MS, USA

2024 New Nissan Frontier Pro 4x was purchased on 07/10/2024. On 07/18/2024 I was driving on the freeway and exited coming to the cross street which I needed to make left hand turn on. I was behind one other vehicle, when the street signal turned green for our lane the vehicle in front made its lh turn I waited as another car approached and after it passed I started to make my left hand turn, I felt a hesitation on my speed like the transmission was slipping thinking this isn't right. The very next day again during a turn it happened again this time while a vehicle was approaching from the the opposite direction, my vehicles hesitates during the turn with on coming traffic which could result in an accident. I spoke to the salesman the next day who told me to bring it to the service dept the following day on 07/20/2024. I arrived and the service advisor who was aware of my complaint came out and wanted to drive it. He drove and I was passenger and he was able to reproduce the problem 2-3 times during the test drive all the time explaining to me that this was a transmission shift problem and that the hesitation was due to the transmission trying to find the correct gear either higher or lower and that Nissan is aware of the problem and is working on a solution. Back at the dealership he took the back to have service dept document my complaint, but it comes back as "no problems found at this time, vehicle drives as designed". There were no lights, no warnings, no accidents in the few hundred miles I've driven, but how long until it happens. Myself and or any others with me should not have there life's put in jeopardy due to a transmission shift software problem that the factory is and more than likely was aware of from the beginning. And then the dealership makes no mention of the service advisor duplicating the complaint during test drive on the service ticket but advised me to do this complaint. Now that's customer service (sar)

- Phoenix, AZ, USA