Front Passenger Seatback Voluntary Service Campaign
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign to replace the seat back assembly on specific 2018 Nissan Altima (L33) vehicles.
Due to a manufacturing issue, which has since been corrected, an outboard headrest tube was not fully welded to the right front seat back frame during headrest assembly. As a result, customers may experience a rattle (noise) concern.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or National Service History ? Open Campaign I.D. PC657.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory prior to sale to ensure customer satisfaction.
3. Dealers should use NTB18-067 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
