The contact owns a 2016 Nissan Altima. The contact stated that the gear shifter failed to shift into the intended gear and often failed to shift into any gear, which is an overt and considerable safety issue. The contact had to insert a pen into the gear shifter to correct the failure; however, this work-around was often not successful and the car was not able to be driven safely. The vehicle was repaired to an independent mechanic who diagnosed that the gear shifter needed to be repaired by the independent mechanic at a cost totaling $1,158.75. The contact incurred the entire cost out-of-pocket, with zero reimbursement from insurance or the manufacturer. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable. The contact has stated that the work-around for the gear shifter often did not work resulting in the vehicle being undriveable. The vehicle was repaired by the independent mechanic at their own expense. The manufacturer was made aware of the failure with the vehicle but failed to respond. The failure mileage is 83,470 and the VIN has been provided.

- Libertyville, IL, USA