Rear Lower Link Salt States
Voluntary Service Campaign
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2013 Nissan Altima vehicles in USA (high road salt usage states) and Model Year 2013 and 2014 Nissan Altima vehicles in Canada to replace the rear suspension lower link.
On some affected vehicles, one of the rear lower suspension links may corrode and separate at the bushing joint area. Customers may notice a knocking or rattling noise from the rear of the vehicle or observe wheel misalignment on the rear wheel(s) if the link separates. Out of an abundance of caution, Nissan will conduct a proactive field action on vehicles currently or formerly registered in specific U.S. states with high road salt usage and in Canada.
This activity will be launched to dealers in two (2) phases, beginning with Vermont, Ohio, and Wisconsin in the U.S. Nissan will launch Phase II in the first quarter of 2020 for remaining salt
states (Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, Washington D.C., and West Virginia).
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History - Open Campaign I.D. P9324.
2. Dealers should repair any affected vehicles in retailer pre-owned inventory or vehicles taken on trade to help ensure customer satisfaction.
3. Dealers should use NTB19-082 to remedy any vehicles subject to this campaign.
4. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
