CarComplaints.com Notes: The 2013 Nissan Altima has multiple problem trends including the CVT transmission, and now that this model is out of warranty, it earns our "Avoid Like The Plague" badge.
3 door latches broke on my 2013 Nissan Altima, within 3 weeks of each other. I took my car to Nissan for repairs thinking it would be covered under a warranty or recall as so many other owners had the same problem. The dealer informed me that there was a defective plastic part in the latch that breaks on that model vehicle; this particular dealership had fixed 30 or so within the past year. It cost me about $500 to have it fixed. I had been rolling the driver-side window down to get out but HAD to have the back doors repaired because I have small children and if there had been an accident the children would be trapped in the backseat.
I called customer care to complain. They considered my case for about a week and came back with a determination that they could not cover it because it was out of warranty. Even the Nissan dealer indicated that since so many of these vehicles had the same problem a recall should be given. I am disappointed at the lack of action provided by Nissan! God-forbid if someone gets hurt because they can't get out in the event of an accident!
A D V E R T I S E M E N T S
3 door latches broke on my 2013 Nissan Altima, within 3 weeks of each other. I took my car to Nissan for repairs thinking it would be covered under a warranty or recall as so many other owners had the same problem. The dealer informed me that there was a defective plastic part in the latch that breaks on that model vehicle; this particular dealership had fixed 30 or so within the past year. It cost me about $500 to have it fixed. I had been rolling the driver-side window down to get out but HAD to have the back doors repaired because I have small children and if there had been an accident the children would be trapped in the backseat.
I called customer care to complain. They considered my case for about a week and came back with a determination that they could not cover it because it was out of warranty. Even the Nissan dealer indicated that since so many of these vehicles had the same problem a recall should be given. I am disappointed at the lack of action provided by Nissan! God-forbid if someone gets hurt because they can't get out in the event of an accident!
- Debbie J., DeSoto, US