this is a letter of arbitration with Mitsubishi, I have had my vehicle in the shop 4 TIMES and they keep telling me nothing is wrong!!!!!

May 4th 2016 MITSUBISHI P.O. BOX 485 MT. CLEMENS, MI 48046 To Whom It May Concern: The following will include detailed information regarding an ongoing issue with my 2015 Mitsubishi Outlander Sport. Per the arbitration application you will see that the vehicle has been admitted and serviced 4 times without resolve. The following is what occurs, while attempting to accelerate the vehicle does not allow me to. The speed steadily drops and even with the gas pedal being pushed, and at times, pushed all the way to the vehicle floor, the vehicle will not engage or accelerate. Until recently, no warning lights were displayed. Twice in the last few months the ASC SYSTEM SERVICE REQUIRED warning lights have come on but were no longer present once the vehicle was turned off and then back on again. The reoccurring issue/visits are outlined below. • The first occurrence was not reported. After pulling onto the shoulder and turning the car off, then back on, the issue had self-corrected. This occurred within the first month of purchase. • The second occurrence happened shortly after however self-corrected while still having the car in drive. I transitioned the vehicle from automatic to manual then back to automatic. After doing so the car reengaged. The third occurrence is when I started to officially document what was happening with Mitsubishi. • Max Madsen Mitsubishi Downers Grove Illinois on 2-6-2016 o Issue occurred with my family in the car. We were heading to Wisconsin for a ski trip. Thankfully Enterprise stayed open late that evening and had a vehicle available for us so that we could continue our trip. • South Suburban Mitsubishi Monee Illinois on 2-25-2016 o Was almost involved in an accident on I355. At high speeds when attempting to pass a vehicle, my vehicle suddenly stopped accelerating. • South Suburban Mitsubishi Matteson Illinois 3-28-2016 o I had my father in the car, we were going about 30-35 MPH when the vehicle would no longer allow me to accelerate. • South Suburban Mitsubishi Matteson Illinois 5-4-2016 o The incident caused me to be late for work and I ended up having to take the day off due to the timing of the roadside assistance and the 40 miles drive to South Suburban Mitsubishi with the roadside assistance company. The following are my concerns with continuing to drive this vehicle. 1. The safety of my family. We travel quite often and this is the vehicle that we gather in to enjoy our trips. 2. My safety. Each day I travel 50 miles to and from my place of employment. 3. The safety of those around me. 4. Lastly and of least importance compared to the other concerns is my continued inconvenience. Although South Suburban Mitsubishi has provided great customer service, the stress of the unknown, almost having to delay our ski trip, missing work and traveling back and forth to the dealership has become tiresome.

With the approval from third party arbitrators, I am requesting that my current vehicle be paid in full so that I have the opportunity to return as a Mitsubishi customer and purchase a new 2016 2.4L AWD Outlander Sport with automatic start from South Suburban Mitsubishi. For my troubles and lost funds over the last year I am requesting that Mitsubishi provide a lifetime warranty on my new vehicle and for safety reasons, a factory backup camera at no additional charge.

I greatly appreciate your time regarding this matter.

SINCERELY,

SCOTT LINN PLEASE NOTE THAT A CASE MANAGER WAS ALSO ASSIGNED TO THIS ISSUE HOWEVER I ONLY RECEIVED ONE CALL ON 2-19-2016. I EXPLAINED THE ISSUE AT HAND AND STRESSED MY CONCERNS FOR MY FAMILY AND SELF. THAT WAS THE FIRST AND LAST TIME I SPOKE TO THE CASE MANAGER. CASE # 1-255-621228