The contact owns a 2019 Mitsubishi Mirage G4. The contact stated while driving approximately at 55 MPH, a vehicle in front stopped rapidly and caused a chain reaction crash. The contact's vehicle was the fourth and was the final vehicle involved in the crash. The vehicle crashed into the rear of the third vehicle. The front end of the contact's vehicle was crushed, and the hood was crumpled to the windshield. The third vehicle was a large truck and suffered little damage. The contact stated that the driver's side and passenger air bags did not deploy. Additionally, the passenger seat belt did not retract during the impact, and the passenger hit her shoulder on the dashboard. The passenger suffered torn muscles in her shoulder along with bruising. The passenger was transported to the emergency room by ambulance. The driver suffered no injuries. The vehicle was towed to an impound lot and had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 76,000.

- Carthage, MO, USA