The contact owns a 2011 Mitsubishi Eclipse. The contact stated that while the vehicle was parked, the passenger side air bag deployed independently and shattered the front passenger side window. The contact took the vehicle to the dealer for diagnostic testing and the dealer refused to inspect the, stating that the failure was an insurance issue. The contact called the manufacturer and they confirmed the dealer's instruction. The contact stated there was no outside damage to the vehicle that would cause the air bag to deploy without being involved in a crash. The failure mileage was 15,000.

- Billerica, MA, USA