I was struck head on in my 2003 Mitsubishi Eclipse by a BMW SUV who was traveling in the wrong direction on a posted one way street. I was pushed up the block and spun 90 degrees on to a side street. My airbags did not deploy. The front of my car was crushed I was diagnosed with a cervical sprain. My Eclipse was declared "a total loss" by my insurance company. I am very concerned since my other car that my wife drives with my 2 young children is also a Mitsubishi. When I called Mitsubishi for a name and address of someone that I could correspond with, I was transferred to 3 different people and was told to send my letter to their general customer service po box. I have read through my owners manual carefully and it says that the bags should have deployed. The language in the manual is very vague.

- Glendale, NY, USA

Consumer's vehicle was rear ended by another vehicle, causing consumer's vehicle to rear end the vehicle in front. Upon impact, neither driver driver's side nor passenger's side airbags deployed. As a result the driver impacted the steering wheel.

- Chicago, IL, USA

My daughter was driving approximately 65 mph in her 2003 Mitsubishi Eclipse when she was in a head on collision hitting a cement guardrail when the air bags did not deploy, front or side. Car had in excess of $4,000 damage to the front end, engine, frame, etc. And had to be rebuilt. All my efforts to contact Mitsubishi for someone to check out the air bag default were not successful. I even filed a complaint with them and was given a file number and sent a pamphlet on the safety of air bags. After the car was completely repaired the air bag light went on which allowed the collision repair shop to get Mitsubishi involved to check the system. In their inspection report they found a connector unplugged at SRS ECU and also 11783 harness at outside temp. Sensor cut, needs engine harness and a part of wiring harness that is hanging down in the L/F, advise where it is suppose to go. In this report it was also stated that the most likely reason the air bags did not deploy was the car was not in a head on collision it was a front end accident. This is totally incorrect. Fortunately, her injuries were not life threatening as she suffered a severe body wipe lashe. After doctor's visits mri, pain medication and massage therapy, she is still in pain. Medical bills are in excess of $10,000. And I am still seeking a treatment to help her pain. I don't want the car - I want Mitsubishi to take the car back. Also, compensate me for their lack of responsibility and involvement when clearly this cars safety failure has proven to have put my daughter life in danger. I am very certain that if anyone else was in the car - major injuries would not have spared everyone. This is Mitsubishi and the manufacturers error one to this point they have chosen to ignore as I have not gotten any indication they are willing to cooperate. The car has not been driven since its' repairs. I have a file and pictures that unquestionable show this vehicle was in a head on collision.

- Austin, TX, USA

Lost control of vehicle on highway at about 60-70 mph in the rain, hit a guardrail several times and air bag did not deploy. Front of vehicle was so damaged that car could not be repaired.

- Columbia, MD, USA

The day after the vehicle was purchased driver applied pressure to brake pedal and the vehicle fishtailed across the road. Vehicle went airborne, and flipped over into a ditch. Vehicle was totaled. The air bags also did not deploy.

- Roseville, MI, USA

Consumer states while driving 40mph had a front end collision and air bag did not deploy.

- Gahanna, OH, USA