8.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,363 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Mini Cooper Countryman seat belts / air bags problems

seat belts / air bags problem

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2012 Mini Cooper Countryman Owner Comments

problem #4

Oct 152023

Cooper Countryman

  • miles

A D V E R T I S E M E N T S

While traveling on the highway at speed, the forward (retractable) sunroof exploded with no apparent provocation or warning. When the failure occurred there was a loud bang followed by glass forcefully raining down into the front and back seat area of the vehicle. There were no vehicles immediately ahead, and no overpasses or trees from which something could have fallen. The driver immediately slowed but did not swerve and there were no other vehicles close by so there was no secondary incident. The glass from the roof continued to fall on subsequent bumps in the road until all of the loose glass had fallen. The size of the glass pieces varied in size and sharpness greatly, with some pieces being very small clear slivers (causing mild cut to hand when exiting the vehicle). In addition when exiting the vehicle a piece of glass from the sunroof found its way into the driver's seatbelt fastener and as a result can no longer be buckled. The vehicle has not yet been inspected by anyone and is available for inspection on request.

- Scarborough, ME, USA

problem #3

Jul 132022

Cooper Countryman

  • miles
I was driving down the road when a light popped onto my dash, it was the airbag/seatbelt light after some research. From what I've read, this will prevent the airbags from activating in case of a crash, and after talking to other MINI owners it is extremely common.

- Sand Springs, OK, USA

problem #2

Mar 132013

Cooper Countryman

  • 9,000 miles
The contact owns a 2012 MINICooper countryman. The contact stated that the seat belt alarm would sound when no one was occupying the passenger's seat. The contact took the vehicle to the dealer and the dealer stated that the failure was normal. The dealer did not require any repairs to the vehicle. The contact did not call the manufacturer. The failure mileage was 9,000.

- Miami, FL, USA

problem #1

Jan 082013

Cooper Countryman 4-cyl

  • 453 miles
I purchased the 2012 MINInew and took delivery 12/20/2013. The first issue involved the seat belt warning light and alarm. After driving the car for about 10 minutes the fasten seat belt warning light came on along with the audible alarm. The seat belt was securely fastened, I had no passengers and there was nothing on the passenger seat. I pulled over again, turned the engine off, took the key out of the ignition, and unfastened the seat belt. After 5 minutes I fastened the seat belt and restarted the car. The warning resumed immediately and continued for the entire 1 hour drive home. I called the service department. The service manager dismissed my concern and insisted there must be a heavy purse or grocery bag on the seat. This issue continues. The 2nd problem was steering failure. One morning I was unable to turn the wheels to leave my driveway. The car was running. I turned the engine off, waited a few minutes and tried again.I called the service department and reported the problem. The service manager said he had spoken to his "top mechanics" and none of them could think of a single thing that would cause the problem. He insisted it was driver error: I had stalled the car, the parking brake was on, or there was something under the car preventing the wheels from turning. No, no and no. The issue apparently fixed itself later that day. I brought the car in for a check of these problems. The scan indicated a faulty power steering module. The foreman of the service dept told me this was a frequent problem in the 2011 models. They said there was nothing wrong with the seat belt system. The problem persists to this day intermittently. The last time I spoke to the service manager he told me to take a photo of the information display the next time it happened to "prove that the car is running when the warning light comes on" - he wants to see the speedometer.

- Littleton, MA, USA

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