The contact owns a 2011 MINICooper countryman. While driving at approximately 35 mph, the contact felt the vehicle downshift. In addition, the windshield wipers functioned independently and different warning lights illuminated continuously. When the contact depressed the accelerator pedal, the vehicle did not respond and the steering wheel lost power. The vehicle was towed to a dealer where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000. The VIN was not provided.

- Santa Barbara, CA, USA

The contact owns a 2011 MINICooper countryman. The contact stated that the vehicle had a loss of power and the contact had to apply force to the accelerator pedal to no avail on numerous occasions. The vehicle was taken to an authorized dealer who had the vehicle for six weeks and was not able to repair the vehicle. The authorized dealer replaced the water pump, fuel filter four sets of brakes, three batteries, ignition coils, wiring and the computer but the failures recurred. The contact had the vehicle taken to an independent mechanic who diagnosed that the thermostat housing twice, core and new battery needed to be replaced plus the computer software was updated. The independent mechanic stated that there was a false reading from the computer. The contact stated after the vehicle was repaired it had continued to jerk violently while in drive or reverse intermittently. The vehicle has not been repaired. The odometer was fluctuating and not reading properly. The vehicle had continued to jerk violently, decelerated without warning and the brakes made a loud noise intermittently. The contact had the vehicle taken back to an indpendent mechanic for further inspection and diagnosis. The VIN was not available. The manufacturer was notified of the failure several times to no avail. The approximate failure mileage was 5,000.

- Irvine, CA, USA

The 2011 MINICooper countryman has a poorly designed cup holder that punctures cups causing liquid to leak. This cup holder is not properly sealed and allows fluid (condensation) into the gearshift assembly. This causes the inability to shift gears properly. It will also cause the key to be stuck in the ignition. MINIwill not take responsibility for the labor to fix the issue and will also not correct the problem from recurring. I believe this is a safety issue and needs to be investigated as well as a very expensive fix for the consumer. When I called MINIusa they informed me there was language in the manual that provided a warning about what cups were appropriate but I found no such language. There was barely a reference to the cup holders. They may have updated their manual since I purchased my car but mine did not have any reference to such a problem.

- Treasure Island, FL, USA