The contact owns a 2011 MINICooper countryman. The contact stated that while parking, the steering wheel seized and became difficult to move. The vehicle was towed to the dealer where the main computer was reprogrammed to remedy the steering system failure. Months later, the steering system failure recurred accompanied by a burning odor. The contact took the vehicle to the dealer, who reprogrammed the system but was not able to remedy the issue. The dealer also installed an eps computer patch. The failure mileage was 15,800....updated 01-10-14 the consumer stated MINIusa was aware of the steering problem failure occurring in 2011 MINICooper countryman's. they have failed to provided her information on exactly what they know is failing in the steering system or the bulletin that have on the steering issue. The dealer worked on the vehicle, and they believed the problem was resolved. The consumer stated the vehicle was taken to the dealer numerous times, for different things. The mirrors were not operating properly, the clutch failed twice, two steering failures, and the re-programming of the computer, several times. Updated 01/15/14

- Seattle, WA, USA