We purchased a brand new MINICooper countryman in early August 2011. However, by August 24,2011. We noticed that the brakes were grinding. We contacted the dealership and they agreed that the brakes were grinding and changed the back brake pads and rotors and we eventually had to go back the second time because the grinding was still there; then they changed the front brake pads & rotors. However, this did not help the issue. The brakes continue to have a loud grinding noise and we went back the third time with the dealership offering that they have someone in the factory visiting the showroom and would take a look at the brakes again but after their third inspection the dealership refuse to assist further on this issue. We have contacted the California state new vehicle board who recommended that we make a statement to the NHTSA. I feel that grinding brakes are a safety concern and need to be addressed.

- San Francisco, CA, USA