Received a recall letter, July 2023 for the footwell control module on our Mini Cooper Clubman. One 11-29 2023 I sent an email to customer relations because we have not heard anything back about the recall. Received a email from Abigail from monitoring relations on 11-30 2023 she wanted information as far as the VIN number address, name, etc. information was sent that day. I received a email on 12- 2023 that the case has been forward to the management team to an unexpected phone call from them. I did indeed call the number and left a message to call me back. Information given to me that return call was the same which has been repeatedly given to me that they-??re working on the recall and will notify us as soon as they have a remedy. I was also told that the issues we have with the mini Cooper during the rain, acting all crazy electronically etc was due to the foot well control module. I sent a message on 5-?"29-2024 because we still have not heard anything about the recall, this message was sent to the customer relations department. The response I received from Lindsey from the monitoring relations department is that they-??re still working on it. This is unacceptable. We have spent $1400 on this vehicle ourselves and of course because there-??s no resolution to the recall we-??re still at square one. I-??ve been polite. I-??ve been nice. I am just tired of giving the same answer repeatedly with no remedies this is uncalled for. I put the incident date as the date from I received the recall letter I-??d would appreciate any response about this issue. If indeed, there is a remedy soon, I was also told by Abigail because there is no BMW repair around Berkeley Springs WV area that they would pay to have it towed to wherever it needed to go to get fixed. I thank you for your time if any information is needed please call me at [XXX] or you can send an email to [XXX]. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Berkeley Springs, WV, USA

Random airbag and seat belt restraint icon alerts. Code reader says footwell module not found. Also reports audio issue faults but audio works fine. Moved from Arizona to Washington. Now vehicle is subjected to lots of rain. Am worried air bags will not operate properly or go off without reason.

- Stanwood, WA, USA

My car has an active recall for the footwell module. This module controls the windows, the turn signals, the hazard lights, and the dome light, possibly other systems. My module has short circuited and these systems are no longer operational making my car not road legal. Our local Mini mechanic shop confirmed they aren-??t able to fix this issue.

- Spokane Valley, WA, USA

The contact owns a 2010 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the windows were rolled down halfway and were no longer operable. Additionally, the contact stated that the turn signals were not operable. There was a warning light displayed of a car on a lift illuminated. The vehicle was taken to the dealer, where it was diagnosed that the footwell control module (FRM) had failed, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. VIN tool confirms parts not available.

- Baltimore, MD, USA

When heading out of town, car wouldn-??t accelerate even when I push on the gas so pulled over. Engine light came on for like 2 seconds. There wasn-??t any warning lights prior to this incident. It won-??t start at all which I know I need a new battery but I can-??t figure out what else is wrong. I-??ve called mini dealerships near me but they don-??t have any remades I-??d have to pay out of pocket which I can-??t afford the part that recalled. That is my only vehicle I tried to wait until it was but I-??m relying on coworkers to take me to work. I had my 2 children with me luckily we weren-??t far out of town. I haven-??t been able to take it anywhere since.

- Eureka, KS, USA

RE: Recall Campaign No. 23V-337 It has been roughly half-of-a-year and MINI has not offered a solution. My car lost power while driving and it appears to be related to this issue--that is only my NON-EXPERT opinion. Can NHTSA direct BMW/MIONI to solve this problem, it's is looking like more than $1k to fix their issue. The vehicle is not operational. This situation is unfair.

- Birch Run, MI, USA

My 2010 Mini Clubman was recalled in May 2023 because of possible corrosion in the electronics in the driver-??s side footwell, which could lead to a -??thermal event-??. We are now half way through September 2023, which is 5 months later and Mini says they are still working on a solution. They also haven-??t issued any advice on whether it is safe to drive the car. Five months is too long to wait for a solution to a potentially dangerous problem. I-??m reporting a complaint because Mini are taking too long to come up with a fix.

- Ipswich, MA, USA

Engine quits while driving causing an unsafe condition. The car stopped numerous times while on the freeway. It starts back up but stalls again later. There are no check engine lights and the local repair shop indicates that it may be a problem with the Footwell Computer Mudule and specifically the soldering on the Low Pressure Fuel Pump Relay causing it to intermittently fail.

- Santa Ana, CA, USA

I bought the car used 10 days ago, 3 days ago, the electrical indicator flashed, so I parked the car. I thought it was a glitch. It was very rainy. I woke up the next morning and it had spontaneously combusted on the inside driver's footwell, obvious flames had been on windows and whole car reeks of smoke. I cant even get inside of the car with the physical key. I could have been inside when the car caught fire. I work with children and just got the car... hadn't put a car seat in yet. To think that a physical key literally doesn't work and the car caught fire in teh electrical and is now (to my knowledge) totaled...makes me sick. BMW / MINI has yet to get get back to me, no one has inspected the car, it hasn't been moved....can't move. The dealership refuses to take responsibility. Obviously I'm distraught and thankful I wasn't in the car. I have read several articles about this exact thing happening to other BMW / MINI owners. Please help. I literally haven't even paid the taxes yet.

- Beacon, NY, USA

Shift mechanism froze on several occasions before going in for service on 1/6/12. Upon inspection I was told that repair is not considered under warranty. Dealer claims that some coffee was spilled inside of cup holder and leaked below which resulted in shorting out of a "wire connector" and requires the replacement of the "shifter assembly." Reviewing several complaints from various web sights I determined that this is an ongoing problem with a number of MINIowners. In fact an owner reported the exact same complaint back in 2003 where the reported leak was from a screw fastening the cup holder to its supporting unit. This is obviously a safety issue: If the wires can "short out" they then may cause a dangerous situation to develop and if the shifter freezes, this could result in an even more serious situation. Since the apparent leaking through these holders was evident to MINIfor a number of years - why haven't they either fixed the potential leak source or printed a warning within their manual: "don't put any cup, or other such container into the cup holders as this may result in serious damage to electrical components." Aren't "cup" holders supposed to be designed to hold cups safely. Shouldn't there be an expectation that some liquid will spill out during usual driving conditions" if so, why was this design flaw not corrected with consumer complaints occurring for at least eight years"

- New Fairfield, CT, USA

Alternate water pump wiring harness for the turbo engine caught fire. Car had been sitting for two hours while my wife and I were shopping. We got in and started the vehicle when less than five seconds later, there was white smoke coming from under the hood. Turned the motor off and checked the engine. When the BMW tech came to render assistance, we started the vehicle and flames came up from the wiring harness. Used multiple liters of water to douse the fire. Car was towed to MINIdealer for further investigation and repairs. Please visit northamericanmotoring.com and do some searches for this type of issue. You will be surprised.

- Ae, AE, USA

On 9/20/2011 I pulled on to the highway with my MINIand turned on the air conditioner which did not work. This had never happened before and there were no lighted indicator lights. A few minutes later, the temperature gauge light went on and then went off. I turned on the air conditioner and it was now working. Several minutes later the temperature light went on again so I turned off the air conditioner, entered the right lane and slowed down. The temperature gauge continued to go on and off and then I smelled smoke. When I looked in my rear-view mirror, I saw dark smoke and then more smoke began to pour our from under my hood. I pulled my car off the road and opened the hood after a while. Oil was splattered all over the engine and I noticed that the coolant tank was bone dry. I was towed to hassle MINIwhere my vehicle still is. After inspecting my car, hassle told me they couldn't repair the engine even though my warranty was still in effect. They told me the problem was my fault and I should report it to my insurance company. I was also told it would cost approximately $15,000 to replace the engine. I do not understand why hassle will not honor the warranty and I do not understand why a well maintained vehicle should behave like this. My life was endangered in this situation. There are several reasons I believe MINIshould honor my car's warranty: 1. all required service was performed and records provided. 2. the vehicle had been serviced only 700 miles prior to this incident and found to be in running order. 3. the car had a documented history of faulty indicator lights. 4. there were only 13,674 miles on the car. 5. MINIhas a history of engine fires.

- West Islip, NY, USA