The contact owns a 2015 Mini Cooper. The contact stated that while driving at an undisclosed speed, the rear convertible glass suddenly separated from the convertible compartment and fell on the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact stated that while searching online, he became aware that the failure had been a very well-known failure since 2017 with similar vehicles. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 62,000.

- Fort Pierce, FL, USA