Letter of IMPORTANT SAFETY RECALL Recall Campaign No. 23V-337: Footwell Control Module (FRM) was received July 2023. Ten months later there still is NO REMEDY. MINI USA should have a resolution by now. I am concerned with the long delay creating unsafe conditions while driving my car.

- Aurora, CO, USA

Received recall from MINI USA May 2023 -??Safety Recall footwell control module 23V-337. Update May 2024 -??remedy being developed-??. I-??m unable to have a mini dealership confirm safety of my veh as there are no dealerships in State of Maine, closest in Peabody MA 1.5 hrs away. It-??s going on 1 yr & no remedy on the horizon" I called Mini USA hotline and they can-??t help. This is unacceptable. Are they required to resolve in a timely manner? Should they be required to buy my veh back as it wouldn-??t pass inspection & unable to drive?" Please provide next steps. Thank you

- Old Orchard Beach, ME, USA

Can't use turn signals and can't lower windows to use hand signals, almost got rear ended.

- Philadelphia, PA, USA

The lighting and small system computer or FRM module. This module controls any features including safety features on the car. Also known as the footwell module. After having AAA install a new battery within days the widows would not go down my turn signals, hazard lights, dash lights, courtesy lights, tail lights, horn, high beam headlights and possibly airbags don-??t work. Mini will fix the problem if the car is ten years old or less, but any car that is older doesn-??t qualify. Mini goes by Manufacturing date of the car. My but It was not sold into service until 2011. They refuse to fix it and the repair cost was $1828.24. I have had other problems as well. Mini needs to acknowledge this problem issue a recall and refund those of us that have been victimized by not making this a recall issue. Mini must be confronted by NHTSA put on notice, considering these are major safety issues that could result in injury or death. Part number= FP 61-35-6-827-072

- Mira Loma, CA, USA

After coming home from a routine drive. I parked my car in the drive way. About 30 minutes later I smelt something burning and noticed my hood of my car smoking. I immediately ran outside and started housing of the bubbling hood with a garden hose. I managed to pop the hood and put out the fire which had cover most of the engine at that time.

- Honolulu, HI, USA

My vehicle started experiencing mechanical issues at 78000 miles. These issues included the water pump, thermostat housing and most concerning the passenger airbag system. I was able to afford the out of pocket expenses for the thermostat and water pump which was around 2500$ I later got a letter about the water pump regarding a class action. Which I'm hoping to be reimbursed for. So the airbag... =(..I've made several attempts to have MINIwillingly look into the complaint with the airbag system. I cannot get a reasonable response from them regarding my complaint. I am directed to go to my local MINIdealer. When having the other repairs done they would not permanently enable the airbag system but could "look" at it for 125$ since others have quoted this repair costing upwards of 2000$ I declined. I had to pay for the other repairs. Many other vehicles have an over ride for this being a key. I don't understand why this isn't being addressed with previous recalls and many consumer complaints. The passenger airbag system comes on and off intermittently as described in other complaints. I'm only adding my complaint in hopes that it helps myself and others resolve the issue. I want to also note that I purchased several warranties with this vehicle. Which were not honored and cannot get a refund for. One warranty included damage to the seats and would be repaired. I feel like these warranties should be reimbursed since no work is being done in regards to all the issues I've had.

- Bardstown, KY, USA

Drove car about 4 miles. Parked at shopping center, turned off car and locked it. Returned 15 mins later to find flames in engine compartment!

- Port Saint Lucie, FL, USA