Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) kumho tire usa.,incorporated and discount tire, company on 12-18-2009 [xxx] daughter of [xxx] purchased two tires from discount tire company located at 2930 georgebusbee parkway nw, kennesaw ga 30144 so she would have safe driving from atlanta, Georgia to houston, Texas during christmas and pam took a flight out to atlanta so [xxx] would have somebody to drive back to houston with and share the driving. The tires purchased were two run flat 205/45R-17 84V XL rf kum ecsta vr spt KU31 BSW @ $169 per tire. Invoice ticket 3311383 phone# 678-797-0447 so [xxx] are driving from atlanta to houston on I-20 interstate highway, when in tuscaloosa, Alabama the kumho tire explodes and pam barnwell is driving trying everything to maintain control of the MINIcooper now the front left tire is now just a rim and with rim damage. [xxx] are shaken and frightened but unharmed only because pam is more experienced driver. So we have filed claims with both kumho and discount tire and been denied replacement and or refund! there is towing charges, hotel charges, rim replacement charges, tire replacement and labor charges that [xxx] incurred. Two Alabama state troopers were on the scene and could not believe the tire was brand new and the damage done to the tire and rim. Their names are moore and rogers. William sulca with kumho tire usa claim department 800-445-8646 ext 358 denied our claim and has not returned the tire we sent to him for their determination even though we requested the tire be returned. We have pictures!

- Houston, TX, USA

Yesterday my 23-year daughter experienced a dangerous incident, with bursting of the right front wheel tire while driving on the freeway. She almost killed herself. It is a new car (MINICooper, 2008) with only 11,000 miles traveled. The aaa which was called for assistance did not find any sign of external perforation and thought that it was an explosion of the tire.

- Sierra Madre, CA, USA