On February 6, 2014 my MINICooper S was serviced at the dealership MINIcooper of concord for a recall in the power steering pump. Shortly, after in March my car started to smoke from the engine and my car bursted into flames. The fire department came and turned down the fire, however my car is a complete loss. I called MINIcooper of concord, however no one could provide help. I also emailed the head of the dealership and there was no response. I investigated online and noticed that many people had similar problems with the water pump leaking and catching fire in the engine. I called MINIusa and filed a case, and they promised to respond within 3 days. However, they did not only until I called various times and finally was able to reach a representative. James informed me that there was no way to evaluate the MINIcooper was as at fault and only tried to sell me a new car. I am very disappointed with MINIcooper's customer service and lack of support. My car is now a complete loss.

- Antioch, CA, USA

Seven months pregnant and locked inside of my 2003 MINICooper S because the cables inside the door froze. Husband had to pull me out of the car via the driver's window because there was no other way out. Able to initially get in and out of car but within a few minutes, the doors froze and I was stuck. Talked to MINIusa and dealership and both said never heard of it even though numerous blogs and complaints exist for MINICooper S made before 04/2004. Very worried in case of emergency and me and my unborn child need to get out. Also have had my two and four year old girls in the car with me. Fortunately didn't happen when they were present.

- Naperville, IL, USA

Rust is developing on the sheet metal on both the driver side and passenger side body frame covered by the rubber door seal. This rust is in an area that is unpainted (bare sheet metal). The rubber door seal traps moisture against the steel.

- Woodinville, WA, USA