My MINICooper needs recall work done. I am in billings, mt and 392 miles from the closest certified place to get it repaired. I can't travel that far in a 2002 vehicle with high miles during a pandemic. I am a senior citizen and have issues that do not allow me to travel that far. I am stuck with a vehicle that may have a potential steering issue with no way to resolve it. I now can't sell this vehicle either because it would be morally wrong to pass this problem on to a new owner. I can't afford this kind of safety and financial problem. I need help to get this work done and MINICooper called me after my inquiry and said I am basically out of luck. They have no resolution for me or any other MINICooper owners that live in rural states and are not near a certified dealership. I need this repaired and am hoping you can help me and all the other MINICooper owners in this dangerous situation. The number the MINIrepresentative called me from was 800-831-1117.

- Billings, MT, USA

My power steering fan continues to run even after the care is turned off. It completely drained my battery so I replaced the battery. Two weeks later the same thing happened and I learned that my power steering pump and fan are defective. Also intermittent loss of power steering while driving and needless to say this can be very dangerous.

- San Diego, CA, USA

A fire was caused by the failure of the power steering cooling fan. At some point the day of the incident the fan seized and the resulting electrical resistance in the main wiring harness caused the wiring harness to heat to a point of melting some of the plastic wire insulation allowing for direct wire to wire contact and resulted in an electrical fire between the engine and the passenger compartment. The resulting fire completely disabled the vehicle's electrical system and requires at minimum the replacement of the entire main wiring harness. Event description after a short drive (less than 2 miles on a cold engine) the vehicle was parked. After the engine was turned off smoke was seen rising from the vehicle engine compartment. Upon raising the hood, flames were seen between the engine and the passenger compartment reflecting off both fire walls. 2 fire extinguishers were required to put out the flames after the battery was disconnected. Total loss of the vehicle to fire was prevented by the owners actions.

- Lake Balboa, CA, USA