TSB Document:

Affected Component: EQUIPMENT ADAPTIVE/MOBILITY

Summary
SPORADIC FAILURE OF DIFFERENT AUDIO CHANNELS. Intermittently, different speakers may be inoperative during an entire drive cycle until the vehicle enters sleep mode and the vehicle is restarted. Shut-down of output circuit(s) from pressure variations caused by door shutting during diagnostic self-test. After unlocking the vehicle the Harman/Kardon (HK) Amplifier goes into a speaker self-test mode. If a door is slammed during this self-test vibrating the speaker cone, the HK amplifier may interpret the changing resistance of the speaker as a circuit failure. The HK Amplifier will then go into protection mode and turn off the output transistor(s) for the particular speaker(s) until the next selftest which is performed after the next sleep cycle.

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Date Published
MAY 01, 2017
NHTSA TSB #
10149273
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