NHTSA — Steering Problems

CarComplaints.com Seal Of Pretty Good

CarComplaints.com Notes: You're not going to win any style points rolling down the street in your Villager, but you're also not going to need many trips to the mechanic outside normal maintenance.

2.5

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
61,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

1997 Mercury Villager steering problems

steering problem

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1997 Mercury Villager Owner Comments

problem #1

Jul 152003

Villager

  • Automatic transmission
  • 61,000 miles

A D V E R T I S E M E N T S

I went to the Mercury dealership today for a front wheel alignment today on my 1997 Villager. I was informed that this vehicle requires a four wheel alignment, due to the front wheel drive. I was informed also that in order for the dealer to get the alignment in specs, rear shims would need to be installed in the rear two wheels of the vehicle. I was also informed that these shims are not installed when the vehicle is built, but are required in almost all cases once the vehicle is out on the road and has been subjected to normal wear and tear. The price tag? a hefty $347 plus tax! I had to decline the repair, I think it is pathetic for Ford to cut costs in this manner, always passing up quality in the interest of saving a buck! the moral of this story is I paid $80 dollars today for a front end alignment and nothing has changed! I think Ford/Mercury should be called on the carpet and required to install this part on all Villagers. This in my opinion should have been done in the first place!

- Willingboro, NJ, USA

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