The contact owns a 2002 Mercury Sable. While driving approximately 65 mph, the vehicle was involved in a multi vehicle crash in which the vehicle was destroyed yet the air bags did not deploy. A police report was available. The contact and a passenger sustained major injuries and were both transported via ambulance to the hospital. The vehicle was towed by the contact's insurance company but was not examined for the cause of the failure. The failure and current mileage was 99,700.

- Jensen Beach, FL, USA

Involved in mvc. Passenger airbag deployed although no passenger in vehicle. Drivers side air bag did not deploy. Driver sustained minor injuries.

- Acton, MA, USA

I purchased a 2002 Mercury Sable in September of 2006. On January 19th while turning into my driveway traveling approximately 3-5 mph both air bags deployed causing approximately $4,000 dollars in damage to my car. The dealer that I purchased the car from stated I bought it as is and would not offer me any assistance except to tell me to file it with my insurance company. My insurance company sent an adjuster whom surveyed the damage and told me they would not pay because there was no impact. I then filed a complaint with Ford Motor Company who said and I quote "there was a 50,000 mile warranty and they could not offer any assistance. Since this time to date I cannot get insurance or any help with this problem. I am still paying for a car I am not suppose to be driving. Your department sent me a service technical bulletin stating that Ford knew they had this problem in may of 2002. What else can I do?

- Ohatchee, AL, USA

The contact owns a 2002 Mercury Sable. While driving 45 mph, another vehicle coming from behind her, jumped the median and crashed into the front end of her vehicle. As a result, the steering and floor column collapsed, and the airbags did not deploy. The crash destroyed the vehicle. The driver sustained a shoulder harness strain, a fractured sternum and bruised ribs. In addition, she sustained bruises to her right hand and left foot. The driver of the oncoming vehicle sustained minor injuries. A police report was filed. The current and failure mileages were 50,000. Updated 03/10/08

- Milwaukie , OR, USA

On May 1, 2006 my daughter and I were involved in a head on collision with a dump truck. The air bags (driver and passenger) did not deploy on impact. My daughter (who is 15 years old and driving with a permit) was trapped in the car. She received multiple lacerations, including a torn ear which will require surgery to repair it to look normal again. I received knee and neck injuries. I called Mercury customer care center to make the company aware of this situation. I offered to give them the location of my car, if they wished to look at it. The person I spoke to said they would not be looking at the car and he would make a note of my negative comment.

- Belmont, NC, USA

While driving a tractor trailer jumped in front of consumer's vehicle. Driver applied the brakes and the pedal went to the floor. Driver lost control of the vehicle and slid underneath tractor trailer. The driver's side airbag did not deploy, but the passenger's side air bag did deploy. Driver sustained head injuries and died thirty minutes later.

- Broxton, GA, USA

Air bag did not deploy in head on collision. The consumer was involved in a head on collision which resulted in a total loss.

- Tinley Park, IL, USA

Complaint received via E-mail. On Thursday 11/18/04 at approximately 5:30 pm central daylight time I was involved in a head on collision with another vehicle, resulting in a total loss of my 2002 Mercury Sable ls premium, id [xxx]. the cook county police was no the scene and issued report # 04-140236. Fortunately for me and the other driver there were no injuries requiring transportation by the paramedics at the scene to a hospital. The air bag system on the other vehicle was activated and did deploy. However, my vehicle air bag system did not. This was the reason for my concern and advisement to you. My vehicle was insured by travelers insurance company, and has been handled by [xxx], phone # 800-842-6172, ext. [xxx] at naperville, Illinois office. I have received the check for the value of the vehicle that was determined in the amount of $ $10,905 for about 30,000 miles. The vehicle was to be picked up from the towing company that was at the scene and transported to a storage facility used by travelers insurance. Confirmation on this deficiency on the air bag system can be obtained from traveler insurance co. If you need documentation. I have signed and sent the title of the vehicle to them in order to receive my check. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tinley Park, IL, USA

My wife was involved in a frontal collision at 25 mph. Air bags did not deploy. Damage to car was $12,000. She suffered soft tissue injury to neck and now is in constant pain. Car was repaired by dealer, we now have an almost new car that we do not feel safe in.

- Bangor, PA, USA