Went to the parking lot to start my car. When I turned the ignition key the passenger side airbag deployed and then the driver side airbag deployed. The concern is what if the car had started and I was driving down the highway and the airbag went off for no reason.

- Baltimore, MD, USA

I purchased a 2002 Mercury Sable in September, 2006. On January 19, 2007 while turning into my driveway going 3-5 miles an hour both frontal airbags deployed causing an estimated $3,000 to $4,000 in damages. The dealer has refused to assist me saying I bought the car "as is". they told me to file the claim with my insurance company. The insurance company said they could do nothing "there was no impact". Ford Motor Company said there was a 50,000 mile warranty. Your department sent me a service technical bulletin stating that Ford knew of this problem in may, 2002. I have been unable to get anyone (ie: Dealer, insurance company, finance company, or manufacturer) to help me with this issue. In February of this year 2009, the fuel pump, driver, computer, and transmission went out in this car. I have spent over $1,600 in repair of this vehicle. Due to the depreciation of the car, the mechanical failures, and the safety issue of no airbags the vehicle is worth nothing. I still owe the finance company $6,000 and have not been able to drive the car for the last 10 months. I was recently directed to research the consumer rights act of 1974, the magnuson-moss warranty act, sale of goods act 1979, Alabama lemon laws, buyers remorse law, trade commission act, uniform commercial code, and consumer rights when buying a used car by the BBB. I have been denied my rights. No consumer should have to experience what I have. Every consumer has the right to expect a car they purchase to meet reasonable standards. There was a grave issue of safety for me and my granddaughter when the airbags deployed. Thank god we were not injured. All of these failures have significantly impaired the use, value, and safety of this vehicle! they arose out of the ordinary use of the vehicle and not as a result of abuse. The motor vehicle is out of service and in the custody of the dealer due to repair attempts, one of which occurred during the lemon law rights period.

- Ohatchee, AL, USA

Involved in mvc. Passenger airbag deployed although no passenger in vehicle. Drivers side air bag did not deploy. Driver sustained minor injuries.

- Acton, MA, USA

2002 Mercury Sable not equipped with optional "personal safety system" (no side airbags or occupant sensors on this vehicle) was involved in collision. Front end damage appears minimal, Michigan state police estimated vehicle speed at collision approx. 25 mpg. Passenger airbag deployed, drivers airbag did not. The vehicle did protect the driver (me) and the seatbelt system worked flawlessly. I could have been injured but was not. Based on equipment on this vehicle, if the passenger airbag deployed then the drivers should have as well as it does not have the occupant sensors, etc. Main concern is in repair, the dealer stated that this happens somewhat frequently and I am concerned the drivers airbag will not be replaced.

- Canton, MI, USA

Passenger air bag deployed, however, driver side air bag did not. This incident was a collision with a stationary vehicle.

- Grosse Pointe Woods, MI, USA

Consumer was driving through the parking lot at walmart and hit a concrete sidewall, and then hit another vehicle. Upon impact, air bags failed to deploy.

- El Dorado Hills, CA, USA

While driving 40 mph, the consumer crashed into another vehicle. The air bags failed to deploy. This caused the driver to sustained major injuries and was transported to the hospital by ambulance. The vehicle was towed to a garage.

- Colorado Springs, CO, USA

During a 35 mph vehicle collision front air bags did not deploy. Consumer sustained minor injuries. Dealership was notified, but did not resolve the problem.

- Simi Valley, CA, USA

Driver was involved in a frontal collision at 25 mph. Air bag did not deploy. Damage to car $12,000

- Bangor, PA, USA

In March 2003 while driving 52 mph vehicle was involved in a collision where front end was damaged, and front air bags did not deploy. Dealer stated that front air bags should have deployed. The vehicle check engine light illuminated and it's experiencing problem with the egr valve and fuel pump.

- Gueydan, LA, USA

Consumer states that while driving at 25 mph vehicle was in a collision with another vehicle. Upon impact, driver's side air bag did not deploy. Dealer notified.

- Vienna, VA, USA

While driving the vehicle was involved in an accident in which the driver side air bag did not deploy.

- Kaplan, LA, USA

Consumer called complaining about been on a collision and the air bag on the drivers side did not deploy. Consumer also stated that she was driving 20mph when she was involved on the collision and her brakes also failed. Dealer was contacted and stated to call NHTSA and report the problem.

- Akron, OH, USA

Consumer state while vehicle was traveling out of control at 115 mph in result of vehicle crash air bags did not deploy at any time.

- Chicago, IL, USA

Vehicle was involved in a frontal collsion in which it hit a parked car and ran into a house, and neither air bag deployed. Feel free to provide any further information.

- Bellmore, NY, USA

Front collision at 45 mph, drivers airbag did not deploy, passenger airbag deployed. Damage to vehicle was 5000 dollars..

- Spring Hill, FL, USA