Intermittent fuel smell in passenger compartment over past year and a half. Had it checked and problem could not be identified as the fuel smell would not be present when brought in for service check. In December of 2010, fuel began pouring out from top of fuel tank and onto ground when engine was running. Problem discovered in plastic connection elbow at top of fuel pump which connects to fuel line above fuel tank at the pump. Elbow had a fine crack along the top and fuel would spray out when fuel pump was running. This was the original factory pump. Car was original with no history of collision or repairs in this area. I have retained the pump.

- Clovis , CA, USA

I purchased a 2002 Mercury Sable in September, 2006. On January 19, 2007 while turning into my driveway going 3-5 miles an hour both frontal airbags deployed causing an estimated $3,000 to $4,000 in damages. The dealer has refused to assist me saying I bought the car "as is". they told me to file the claim with my insurance company. The insurance company said they could do nothing "there was no impact". Ford Motor Company said there was a 50,000 mile warranty. Your department sent me a service technical bulletin stating that Ford knew of this problem in may, 2002. I have been unable to get anyone (ie: Dealer, insurance company, finance company, or manufacturer) to help me with this issue. In February of this year 2009, the fuel pump, driver, computer, and transmission went out in this car. I have spent over $1,600 in repair of this vehicle. Due to the depreciation of the car, the mechanical failures, and the safety issue of no airbags the vehicle is worth nothing. I still owe the finance company $6,000 and have not been able to drive the car for the last 10 months. I was recently directed to research the consumer rights act of 1974, the magnuson-moss warranty act, sale of goods act 1979, Alabama lemon laws, buyers remorse law, trade commission act, uniform commercial code, and consumer rights when buying a used car by the BBB. I have been denied my rights. No consumer should have to experience what I have. Every consumer has the right to expect a car they purchase to meet reasonable standards. There was a grave issue of safety for me and my granddaughter when the airbags deployed. Thank god we were not injured. All of these failures have significantly impaired the use, value, and safety of this vehicle! they arose out of the ordinary use of the vehicle and not as a result of abuse. The motor vehicle is out of service and in the custody of the dealer due to repair attempts, one of which occurred during the lemon law rights period.

- Ohatchee, AL, USA

Car not handling properly. Brakes squealing. Very poor gas mileage. Car riding lower in back. Sounded/felt like I was riding on a flat, tire pressure was down, but not badly (3 lbs). Took to mechanic for tuneup. Advised rear tire bad with flat spots. Purchased tires to be installed. When mechanic pulled tire/wheel to install, noticed rear spring was broken. Pulled tire/wheel from other side. It too, was broken. One break was new, the other older as ends were rusted over. There are rub marks and wear on the rubber covering over both springs as well as the coating coming off. I have the broken springs and have taken photos that show brakes and discoloration. Two (2) new tires, two (2) rear springs and alignment cost $614.68. I frequently have my grandchildren with me. Either one or both of them could have been severely injured has the pieces come through the seats.

- Newark, DE, USA

For about five months there has been a fuel smell entering the passenger cabin. About two weeks ago the vehicle blew up and burned the driver. The fire was extinguished by the fire department.

- Bessemer, AL, USA