Something drastically wrong with the radiator system, antifreeze is always brown, have it changed and in 1 day it turns brown. The windows have been broken in this car since 2005, the two front windows do not go up and down, I don't feel safe without the windows working. There is something wrong with the suspension and I constantly have to put air into my tires and tires wear out quickly because suspension is messed up. Windshield washer has not worked since 2003. If it was built with pride like the company says it is, it would be a nice car. Falls apart too easily. I need help.

- Statesville, NC, USA

This car only works whenever it feels like it and took it to every shop N cant find the problem..been stranded so many tumes and the dealer aint gonna do nothing about it knowing that im still paying for it or trade me a car need help here.

- Chicago, IL, USA

The contact owns a 2001 Mercury Sable. The contact stated that the check engine warning light would illuminate intermittently and over time, remained illuminated. The vehicle was not taken onto the dealer for diagnostics or repairs. The approximate failure mileage was 40,000. The VIN was not available.

- Hyattsville, MD, USA

My 2001 Mercury Sable has now failed me over 8 times without warning. I would drive turn the car off then try to start it again and it would not start. It was completely dead. I called aaa had the car towed. I took it to the dealer and they charged me for everything. A battery, an alternator, wiring, the works then, the same thing happened. The last time my car was at the dealer for a week before I was told it needed a fuel pump. I have now decided to never buy another Mercury after being a long time customer. I never received a notice of a recall and just now found out the rear springs which I replaced was also happening to other customers. They have not fixed my problem and the car is sitting because I'm to frighten to drive anywhere. It's sad. All the money spent could gone toward some other car where service people care of course, now the warranty is expired. The miles on my car is 58,000.

- Englewood, NJ, USA

Re:previous repair ted russell invoice # F1cs560238 dated: 1/19/2007 malfunctions that started February 28, 2007 are same as previously stated in referenced invoice as follows: 1)climate control blows hot air while on fresh air and ac 2)coolant light comes on; this usually happens with the malfunction of the ac control system referenced above. I can stop the car, turn everything off and in 15 seconds restart and light goes off. The coolant light will stay off as long as I keep the climate control off however; when driving for a distance (I.e. 30 miles) and then multiple start / stops in traffic the light will come on if I am running the climate control. Until the recent malfunction of the climate control Wednesday night (2/28/07) this coolant light has not come on since last repair to climate control. For information, the conditions outside were approximately 66 F. obviously I am upset with the continued problems I am having after this vehicle spent one week in your shop for previous repairs for the same malfunctions. Additionally, I am extremely dissatisfied with the recommended repairs made by ted russell qualified professionals as discussed with you during my phone conversation yesterday.

- Livingston , TN, USA

- the contact owns a 2001 Mercury Sable with an odometer reading of 71750 miles. The contact stated that the hoses that ran through the heater core dry rotted and failed, which caused the vehicle to overheat. The contact was driving under normal conditions at 40 mph when the failure occurred. The contact took the vehicle to the dealer to have the problem repaired. The failure mileage was 68,680. The vehicle was leaking coolant at the tubes to the heater core. The front brake pads were very thin. Updated 04/12/07.

- East Amherst, NY, USA

The vehicle will not start or will crank, start and idle very rough, then stop rumnning. Two dealers have investigated and duplicated the problem but no cause has been found.

- Los Angeles, CA, USA