Recall campaign: NHTSA 04V332000 on the front coil spring. No parts available.

- Elmira, NY, USA

While vehicle was parked, the front driver side coil spring puncture the tire. The consumer notice the flat tire and seen that it was caused by the "front coil spring". the dealership will be notified. The cause was not determined. 8nm

- Hooksett, NH, USA

Consumer received a recall for the coil spring shield, and to date no further notification for the part was made by the manufacturer. Coil spring shield NHTSA recall 04V332000.

- Florissant, MO, USA

The owner requested a full refund for replacement of the broken spring and the damage to the suspension and tires. The tire was ripped in almost a complete circle. Recall# 04V332000.

- Okemos, MI, USA

Recall 04V332000 concerning front coil springs. Consumer received this recall notice since October 2004, and dealer kept telling the consumer that they did not receive any information concerning this recall.

- Old Bridge, NJ, USA

No parts were available for manufacturer's recall 04S17 front coil springs; NHTSA recall campaign 04V332000. Ford Lincoln Mercury 845-561-3900.

- Cornwall, NY, USA

Consumer received Ford recall 04S17 in August 2004, which stated the part would be available in December. However, the parts were still not in, and the consumer was concerned.......

- Saint Louis, MO, USA

Coil springs corroded. Vehicle was then taken to dealer for service. Later, consumer found out there was recall 04V332000 on this subject. She spoke with Mercury for reimbursement. They referred her to the dealer where she purchased the vehicle. Dealer told consumer that it might take a while for her to receive reimbursement. On August 31st, 2004 consumer was told that the reimbursement was sent out. There was still no response weeks after. They contacted dealer again, and was told that they never had paper work done. Both manufacturer and dealer gave consumer a run around. Consumer still did not receive reimbursement.

- Aliquippa, PA, USA

The manufacturer refuses to replace the recalled coil springs unless they break.

- Cedar Rapids, IA, USA

Consumer not satisfied with coil spring recall.

- Westfield, NJ, USA

Front left coil spring failed which ruptured the tire and damaged the rim. A week later the consumer received a recall letter. Recal #04V332000

- Hermon, ME, USA

Manufacturer issued a recall notice regarding the replacement of the front coil springs. It was also stipulated that both coil springs would be repaired. However, the left coil spring was repaired in December. This occurred before the issuing of the recall. Currently, the right side needed to be repaired, and the dealer will not replace this side unless it fractured.

- Voorheesville, NY, USA

Request for reimbursement for service on coil spring. The consumer's vehicle shook when braking. The dealer replaced the rear coil spring along with the front pads and rotors. The consumer later reviewed an article that appeared in the local paper which outlined recalls on 1999, 2000 and 2001 Ford Taurus and Sable sedans front coil spring recall. The consumer would like to be reimbursed for the repairs already made to his vehicle prior to this recall.

- Cedar Grove, NJ, USA

Consumer feels that 2000 Mercury Sable had a defective part. The consumer did not specify what part(s) was defective. The left front spring had broken. This caused the front tire to be cut completely around the rim.

- Rochester, NY, USA

The consumer received a recall letter on the coil spring. The dealer would not replace the other coil springs per the manufacture until they failed.

- Grand Island, NY, USA

I received a notice of recall on my 2000 Mercury Sable. The recall is for the front coil springs which could potentially fracture and puncture a tire resulting in a crash without warning. This is recall number 04S17. I received the recall notice on 8/9/04. The correction for this defect is to install protective shields on the vehicle to protect the tires. The effective date of the recall is December 2004. Ford/Mercury indicates that they are unable to correct this defect until December 2004. In the meantime, owners driving these vehicles are risk if a coil spring(s)should fracture and puncture one of the tires while driving at highway speed. This could result in a potentially fatal crash. Why is Ford/Mercury putting it's customers at risk" the NHTSA logo says "people saving people". why is the NHTSA permitting Ford/Mercury to delay correcting this defect for four months and putting so many lives at risk" the same type of defect occurred in 92-93 Mercury and in my 1992 Ford Taurus. Mr. Grub called the vehicle safety hotline Dec-13-2004, stating the the dealership is unable to identify when parts will be available. The manufacturer is apologetic, but still unable to address the dealer having no parts as stated on the letter for December 2004. He received the recall letter in August 2004.

- Enola, PA, USA

Consumer feels that the front coil spring recall 04V332000 recall repairs were not sufficient enough to correct the defect. The failure could still occur and result in a crash.

- Des Plaines, IL, USA

While driving 8 mph turning a corner, the left front coil spring failed and punctured the tire. This occurred one week prior to the consumer receiving the recall letter for the coil spring from the manufacturer. NHTSA recall campaign 04V332000. The dealer has not received authorization from Lincoln/Mercury manufacture to replace the rim and tire.

- Hermon, ME, USA

Consumer received, NHTSA recall 04V332000 regarding coil spring. Dealership still does not have the parts available to conduct recall repairs. Floor manager indicated to the consumer not to call until December when they expect the parts to arrive. The manufacturer will only replaced the faulty coil springs if they break. For now they plan to install protective shields around the springs to keep road salts off them and to prevent them from puncturing a tire if it breaks.

- Cedar Rapids, IA, USA

While turning into the driveway driver's side of the vehicle dropped. After towing the vehicle to a mechanic consumer discovered that the left side coil springs broke.

- Red Bud, IL, USA