I have had a shutdown of the heater/ac fan due to melting of the wiring harness described below. I replaced it once a couple years ago and it just fried again. I was unaware of an identified problem prior to this until I saw this no the internet. I live in the desert and is currently triple digit temperatures and is imperative I get this fixed. I checked my VIN number and it is not included on the recall list but from the prior experience I have had with this problem in my car, I feel it should be addressed. Can you help me? symptoms> complete shutdown of A/C, heating. Fan system and an odor of something burned. Last time the harness was fried and the harness was replaced (but I did not know of this particular issue then) but the heater blower resister was not replaced. Campaign number: 01V230000 date: 2001-Jul-09 component: Electrical system defect summary: On certain my 1996-1998 passenger vehicles built at the Kansas City, Cuautitlan assembly plants or on my 1999 passenger vehicles built at the automotive alliance international assembly plants, the rough surface of the heater blower resistor's stainless steel blades can damage the copper surface of the wiring harness connector. The damage could, over time, cause increased resistance in the connector and, due to subsequent terminal relaxation, result in an open circuit condition. Consequence summary: The open circuit could lead to electrical arcing that could melt the connector housing material creasing the potential for a fire. Corrective summary: Dealers will install a new heater blower resistor and a new wire jumper harness. Owner notification began August 29, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Ford at 1-800-392-3673.

- Twentynine Palms, CA, USA

I took my 1999 Mercury Mystique to bob bennet Ford with severe warpage of dash. Told to contact Ford motor's 800 number, did this, person extremely rude, received no help and am afraid dash will completely peel back and cause severe injury to us. Feel this is a safety issue and a disaster waiting to happen. Can you help?

- Columbia, SC, USA

Dashboard warpage....cannot see well out of windshield. Called Mercury/Ford customer service and they said they would not honor recall. This is the type of thing that makes you not want to buy that brand of vehicle ever again and I wll not ever buy a Mercury again new or used.

- Wheeling, IL, USA

Dashboard inside of vehicle has lifted up and pulled from panel. Also, vehicle cut off without prior warning. Dealership was aware of problem.

- Ponchatoula, LA, USA