The contact owns a 2005 Mercury Mountaineer. The contact stated that the rear hatchback panel was cracked in several locations. There were no warning indicators illuminated. The contact called the local dealer (five star Ford, 6618 ne loop 820 at rufe snow, North richland hills, tx 76180-7844, 817-500-0097) and was informed that they could not repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 100,000.

- Ft Worth, TX, USA

Transmission jerking and jumping into gear, and reverse, roll forward in park on a hill. Liftgate has a crack around and under the symbol.

- Natchz, MS, USA

The contact owns a 2005 Mercury Mountaineer. The contact stated that there was a crack in the rear lift-gate, right down the middle and around the manufacturers emblem. The crack stretched from the top to the bottom of the lift-gate. Due to the crack being located near the windshield wiper motor, it would freeze and cause abrasions to the hands whenever the lift-gate was opened. The vehicle was taken to an authorized dealer at least three times, but the contact was informed that he would have to pay for the repair expenses. The vehicle was not repaired. The manufacturer was notified and offered no assistance. The failure mileage was 44,000. Updated 09/28/11 the consumer also stated ice formed in the cracked area causing bubbling of rear gate and freezing windshield, which caused the rear wiper to not work. Updated 10/07/11

- Summit, NJ, USA