Big O techs conned wife into buying 2 tires and we own AWD SUV that requires 4 at the same intervals.I immediately notify them that this is not safe and will damage my car they continued for over 2 months to lie to me about having somemone comtact me. I have all the communications I've had with them through messages. A few weeks after they put the tires on and refused to take them off and put my old O ES back on and issue a refund well my transmission and transfer case failed I contacted them again and again they lied to me about someone contacting me. I took my SUV to the transmission shop we measured over 2 inch circumference difference. I informed big O that I have a tsb issued by Ford my employer that dates back to 2011 on tire circumference procedures for tire dealers to follow. The response I got was that big O refuses to review or acknowledge tsbs. That's alarming as tsbs are issued my the manufacturers for safety. I had my SUV fixed for 3000+ $ out of pocket and contacted big O the day I picked it up about the tires still being on there. I warned them this is dangerous and can hurt my new drivetrain the very next day from getting my SUV out of the shop the tires again caused binding to occur but this time it led to what should've been a fatal accident where as the AWD system done it's job but the tires being off by so much made the SUV bind a three in into 3 360 degree spin and slammed the concrete median totaling my vehicle and injuring my wife. I've documented all messages with big O and have much more evidence related to this case that I'm unable to add in this description because I'm running out of allowed characters remaining. I did contact big O again and sent photos of my crashed SUV and suddenly they now won't respond back at all. I think this justifies a full investigation into there refusal to review tsbs and full reimbursement for all

- Louisville, KY, USA

I have spent thousands of dollars on the transmission repair and no matter what I do there always a problem shifting gears

- Schenectady, NY, USA

The contact owns a 2003 Mercury Mountaineer. While driving, the transmission failed to shift. While parked, the emergency brakes failed and caused the vehicle to roll away. The contact was able to gain control of the vehicle. In addition, the brake warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the brake lines and hoses needed to be replaced. The vehicle was repaired, but the issue recurred. The manufacturer was made aware of the failure. The failure mileage was 200,000.

- Brewster, NY, USA

2003 Mercury Mountaineer recalls I have had to change the intake manifold, ignition coils, I'm having a gas smells now, transmission thumps hard when going into first gear, sounds like my rear end is about to fall out, my front seat is electric and doesn't move, the O/D light comes on, check engine light on, brake light on, I keep trying to fix everything the more I fix the more problems that come up, I have check the recall list for 2003 Mercury Mountaineer recall on transmission and also called the Ford co they said there is nothing. The problem is getting worst and afraid I will be on the highway with my grandchildren when it breaks. I've had transmission level checked said it was fine. Getting ready to do a complete tune-up on it to see if that will help with the smell of gas and make it run better. It idles high. It's worst when I'm on the highway.

- Lake Charles, LA, USA

The contact owns a 2003 Mercury Mountaineer. The contact stated that while driving 40 mph, the rear differential made a popping sound. The contact stated that while in reverse, the popping sound was louder. The contact took the vehicle to a local mechanic for a diagnostic test. The mechanic noticed a leak in the rear differential and stated the rear differential needed to be replaced. The contact did not have the rear differential replaced. The failure mileage was 240,000.

- Springfield, MO, USA

Ford has a tsb on their website for the problems I am having with my vehicle. I contacted tyem and I was told that I have to pay for the repairs. What I do not understand is if there are sooo many complaint from consumers on this vehicle for the same issues is that not the responsibility of the manufacture being it considered a defective product? I have to children and this is of extreme concern to me that these issues on my car can cause an accident. -back trunk door is cracked down the latch. -the car doesn't shift correctly and tires seem loose -the overdrive light is blinking all the time and the transmission is signaling.. I have found so many websites with complaints about the same issues on 2003-2004 Mercury Mountaineer.

- Miami, FL, USA

The gear shift gets stuck in park and I have to pull down on it really hard to get it in drive or reverse I'm afraid that its going to break one day.

- West Point, MS, USA

Transmission failed while traveling @ 35 mph, would not shift into next gear.

- Powell, OH, USA

I attempted to put my vehicle in reverse so I could pull out of a parking space. When I did this, the transmission level broke right off. The vehicle, since it is full-time AWD, cannot be moved or towed since all the wheels are engaged in park. The metal holding the transmission lever to the steering column sheared off which I can only consider to be a grave safety risk if the vehicle was in motion and this happened.

- Medford, MA, USA

I have had a problem for a couple years when I put the car in gear it doesn't "lock" in the gear I have to adjust it twice, didn't think much of it and thank god no accident. But I just learned to deal with it until I saw this. Want updates on this issue.

- Latrobe, PA, USA

We purchased a 2003 Mercury Mountaineer approx. 9 months ago and have now discovered that the front differential has gone out. When we did extensive research we found that there was a massive recall between 2002 - 2006 for this manufacturer's defect on Mountaineer, Explorer, Expedition and range/lnd rovers. When we contacted Ford Motor Co; they said that our particular VIN# did not make the recall list. When I asked how come a manufacture's defect could not make the recall list they said it could be an oversight or just maybe not for that model. I then asked how come the research proved to show that these were defective upon manufacturing and some of them not get recalled they had no answer for me. We now have a vehicle that is inoperative and nobody wants to clarify the problem. We have had 2 estimates both with used parts from a wrecking yard. The 1st estimate was $1350 and the 2nd was $800 and no guarantees since they would be pulling the front differential off of a wrecked vehicle the same year as ours and it could also potentially be defective. We do not have the money for the repairs and now my husband has no transportation to get to work. He does drive my car at the moment but can not carry all of his tools in my vehicle since his is an SUV. We did seek legal council and were informed that we need to file this complaint in hopes that you could force Ford to recall our vehicle and they said we had a very good law suit. If my husband did not have this checked and continued to drive it without knowledge of the problem it could have resulted in the gears locking up and a crash which could have resulted in serious injuries or even deaths. Please advise what our options are.

- San Diego, CA, USA

2003 Mercury Mountaineer 4.6L-V8: When the vehicle is not under acceleration [stop sign/signal, exiting an expressway to a surface street, coasting] the engine will not hold idle, then stall. The steering & brakes are compromised when the engine stalls. To restart the engine, the headlights go dark for a moment...this is a very serious matter. Decelerating from an expressway to a surface street, on a curved exit ramp, at night makes for an out of control situation where the driver can not see because of engine failure! I've replaced the throttle position censor [tps] with no improvement. The dealer offers replacement of parts $1500, and no guarantee of solving the problem. The vehicle is useless to me fore it is a hazard to be on the road...for me and anyone else driving near me.

- West Amherst, NY, USA

Powertrain.

- Randallstown, MD, USA

2003 Mercury Mountaineer transmission made a clunking sound, slid backwards and forwards while shifting into reverse. A/C blower motor made a humming sound. While driving the motor would misfire. While driving the consumer noticed that the dash light went out. The consumer attempted to correct the problem by turning the lighting switch. When the switch was turned the dash light came on but the headlights went out. The consumer's indicated that they sometimes hear popping sounds while driving, which seems to be of an electrical nature.

- Las Vegas, NV, USA

2003 Mountaineer transaxle housing broke in half. The oil from the transaxle leaked on the exhaust causing a small fire. The driver indicated that she may have hit an object in the road.

- Mayfield Vlg, OH, USA