The contact owns a 2003 Mercury Mountaineer. While the contact's vehicle was approaching a red light, another vehicle crashed into its rear at a moderate rate of speed. The seat back and the headrest fractured without warning. The contact sustained extensive damages to the neck and back, which required medical treatment. The contact indicated that the seat and headrest were not structurally sound. A police report was filed. The vehicle was towed by the insurance company to a repair shop. The manufacturer was notified. The VIN was unknown. The approximate failure mileage was 130,000.

- Wading River, NY, USA

To this date the following problems are present: Gas gauge sticks, air bag warning light comes on and off, driver's side door rattles and knocks, driver's side window taps, driver's side window grinds while moving up and down, clock and radio do not light up or work when start vehicle, sun roof rattles and knocks, wind gets caught between roof and headliner which creates a loud vibration, the passenger side window also rattles and knocks, there is a loud rhythmic chirp toward rear of vehicle, heating and cooling controls squeal when turning on or switching vent settings, driver's seat feels rough when moving on seat track, the 3rd steering wheel still has defect under the leather which protrudes, driver's side leather seat was damaged after being at the dealership, 2nd row middle seat is almost impossible to lock in folded position, front windshield wiper control does not stay within setting, the vehicle vibrates and the steering wheel shakes when turning the wheel at a slow speed, the third row cup holder on the driver's side does not stay down in the fitting, there is a strong exhaust smell in the cabin when engine is in hard acceleration, engine starts to stall while driving. Steering wheel was defective by being malformed causing the airbag to be ineffective. The second steering wheel was also ill fitted causing sharp protruding parts on the steering wheel. The dealership has had to repair or replace the following: Body work to defective paint on roof, front hood, and driver's side fender. The dealership damaged paint in two areas and only provided touch up paint. Replaced noisy rear windshield wiper motor, rear hatch glass because defrost would not work, rear hatch hinges, driver's side seat track. Suspension problems with vibration and pitching. Vehicle lurches forward upon acceleration.

- Stewartstown, PA, USA