10.0
really awful
transmission problem
click to see larger images
Gear shift lever falls off when putting vehicle in gear from park to reverse at Advance Auto. Went to Advance, Midlothian Youngstown, Ohio auto to exchange a battery terminal just purchased for a better one after calling stores 800 #.
I exchange part and get in my 02 Mountaineer, start and as I place in reverse and lever just falls off. I called AAA
They towed vehicle, I went in last week to try and fix it and it was tampered with only a spring was present where the part was to be placed on some kind of nipple.
No help from Ford dealership in Columbiana. Only shown a Very Poor diagram, and was told part was discontinued. Questions were answered with no solution. Extremely Dissatisfied with some of the personnel as I was leaving premises. Not treated as customer, nor Ford product owner, but as a hapless individual who has one their defective products and should be considered expendable and shunned.
Update from Sep 8, 2014: 18003923673 ford Detroit calling Ford on this safety issue. the metal they are using is to soft as the last three Fords had similar problems. The casting of transmission parts , the metal is too soft and becomes dangerously defective.
- Ron S., Struthers, OH, US
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Snapped loose while trying to shift from Park to Reverse. Still stuck there. Keys stayed in the car. No help what so ever from Ford-Lincoln. To make matter worse, it cannot be towed, since it is in a low ceiling Parking Ramp.
- Christopher M., Phoenix, AZ, US