The contact owns a 2002 Mercury Mountaineer. The contact stated that during routine inspection, a technician concluded that the two rear coil springs have fractured without any prior warnings. He then added that the failure was common for this model type. He is in the process of having the vehicle repaired at an expense of $600. The manufacturer was notified, but no assistance was provided. The failure and current mileages were 80,000. Updated 10/26/09. Updated 10/26/09

- Findlay, OH, USA

Noticed slight roaring noise in rear suspension. Figured it was a wheel bearing that was worn, which is what it was, but in looking at that issue saw that rear passenger coil spring was broken. Vehicle stance did not indicate a broken spring. Checked the driver side to be safe and noted that rear spring was broken in two places and looked as if it was to come off the bottom spring/strut cushion. As a result of this mechanic indicated broken springs had created premature wear of rear toe links. I am currently looking for replacement parts. This vehicle has seen no off-road use or been used to carry heavy cargo loads. Lady driven only.

- Beattyville, KY, USA

The passenger rear side coil spring was cracked and broken almost cut down a tire said the dealer.

- Monroe, NJ, USA

While driving on a highway at about 65mph a loud bang was heard and my 2002 Mercury Mountaineer swerved to the right almost hitting another car. I thought I hit something on the road, but inspection revealed the right rear coil spring had snapped. Further inspection revealed the left side had also broken at some point. I researched the internet and found this to be a common problem. Here are two of the many links with owners expressing the same concerns. www.explorerforum.com/forums/showthread.php?P=1619655, has two pages of this problem with Explorer and Mountaineer, www.consumeraffairs.com/automotive/ford_springs.html, talks about broken springs on all Ford models. I called my local dealer to inquire about this problem and was told this is the first they had heard of the problem, however they just happen to stock the parts to repair it. I could not afford their cost so I had no choice but to have it repaired by a relative.

- Shelton, CT, USA

While putting new brakes pads on the rear of my vehicle mechanic found that the coils around shocks were rusty, corroded, and crumbly. The coils fell apart in large chunk's in the mechanic's hands.

- Findlay, OH, USA