Hit the remote control button to open the rear hatch for the 2002 Mercury Mountaineer. The rear hatch opened only halfway automatically, as it is suppose to open further I pushed it up, without unusual force and the entire rear window shattered, and the encasement that held it hit me in the head rather hard. It is now without a window. This is the second window replacement. The first rear window was replaced in 2004 when, during a cold snap here in NY it spidered into a crack but did not shatter. When my husband took it to the dealer as it was still under warranty they argued at first, but then the phone started to ring and they decided it was an ongoing problem and design "flaw".

- Walden, NY, USA

Major safety concern: 2002 Mercury Mountaineer AWD, purchased with around 79000 miles, in 2007. A few days after purchase started shifting really hard into 3rd gear, called dealer and he said to have transmission fluid changed, changed that cost $100. Seemed to help some, now at 100,000 miles or so car will not go over 30mph. Driving vehicle in busy traffic and car only going up to 30 in a serious hazard. Ford needs to be held accountable for this. Too many 2002 are having exact same problem. Car jerks into reverse, O/D flashes, check transmission light comes on, hard jerks and shudders into 3rd gear....come on how many more people have to give up hard earned money to fix Ford mistakes"?" in process of trying to find a transmission shop to take this heap of junk to.

- Byesville, OH, USA

Complaint in detail for, Mercury Mountaineer : July 24, 2007 I purchased a 'as is warranty' 2002 Mercury Mountaineer from Toyota of Scion in concord, nc. This car was advertised on their website for $11,995 and reported mileage of 51,972. Subsequent to my purchase below is an outline of my experience with the vehicle: I reviewed the car-facts very meticulously, and arrived at the findings noted below with regard to the reported mileage: 1.11/20/2004 source: Nc motor vehicle dept. Indian trail nc title # 771444062507118 mileage was reported at 48,000. 2.12/15/2005 source: New York motor vehicle dept., hicksville, NY mileage was reported at 39,412 which signify a decrease of -8,588. 3.9/7/2006 source: Nc motor vehicle dept. Indian trail, nc, mileage was reported at 45,200 which signify an increase of +5,788. 4.as mentioned above on 7/24/08 I purchased the vehicle with reported mileage of 51, 972 which signify an increase of +6772.

- Charlotte, NC, USA

Front end noise and vibration this is happening to a large number of Ford SUV Explorer and Mountaineer. It is effecting the driving and shakes the steering wheel. The SUV springs are making a large noisy sound when turning and cant turn all the way in one direction. Truck just stops at a certain point.

- Newark, NJ, USA

The caller said vehicle stalled without warning several times. She stated that it did start back up. She took the vehicle to the dealer three times. Dealer said they fixed it each time. She sent manufacturer a letter on the problem and other problems. Also, the caller stated that she had the ignition switch replaced, and now when she takes it out of park something pops. Dealer will not do anything else to help her with the ignition switch. The day time running lights did not stay on, the consumer heard wind noise coming from the vehicle, the cigarette lighter did not work, there was a popping noise when the consumer placed the vehicle into gear.

- Crossett, AR, USA