This is not a safety complaint but rather about service received on recall of speed control deactivation switch for a 2001 Mountaineer, 05S28. We received notice in Sep 2007 & called and setup an appointment to have the part replace on Oct 11 2007. Upon arrival we were told that parts were not available but they would disconnect cruise control. We waited over an hour to have this done which was frustrating. Plus Ford should have been upfront and told us we would have to make two trips to have problem corrected. We traveled 90 miles round trip. On Feb 24th, I sent the dealership an email concerning the status of replacement parts since it had been nearly 6 months since the cruise control had been disabled. The next day the dealership called back and said that the parts had come in Friday, Feb 22 and set up a 2:00pm appointment to install new parts. When we got to the dealership, we were informed that the parts for the Mountaineer were not in. Another 90 miles for nothing. In addition, they cannot tell us when the parts will be in!

- N. Topsail Beach, NC, USA