On my vehicle a bold on the driver side seat has broken causing additional damage to the seat. The tubular part inside is cracked and needs to be replaced. Apparently there was a recall on the bolt that broke, but I never received a recall notice in the mail. Ford is stating this was sent to me 6 times. I do not recall ever receiving a notice. Ford will not authorize the dealer to repair this at no cost to me. I have since talked with several people at the customer service # provided to me by the dealership, and still have no resolution...other than they will replace the bolt that broke...not the rest caused by this broken bolt.

- Avondale, AZ, USA

Recall 03V281000 concerning high back seat. This could cause driver's seat to recline without warning. Ford/Mercury 301-423-4950.

- Clinton, MD, USA

Safety recall O3S04 Mercury Mountaineer 1999. The driver seat back frame may fracture. This could result in looseness or noise in the seat. The consumer was unable to make an appointment because he/she was never able to get a representative on the phone and after a 6-8 minute tape recorded message, the line went dead.

- Rockville, MD, USA

The upper bolt on the driver's seat back bracket broke, allowing the seat to drop past it's fully reclined position. The driver is experiencing some back and neck pain from the unexpected drop. The vehicle will be unusable until the seat is repaired.

- Dalzell, SC, USA