The drivers seat was broke, because the bolt had broken. The consumer had the seat repaired at her expense. There was a recall on the seat and the consumer needed to take the vehicle back to the dealer to have the seat repaired again. The dealership was no longer in business. The consumer was also told that she would be reimbursed for the first repair. Now they are refusing a refund since it has been a year. 03V281000.

- Fort Lauderdale, FL, USA

Dealership performed the recall repairs under recall 03V281000. The dealer who performed the recall asserted that the left front recliner control was not part of the recall scope and they refused to repair the component. The recliner control lever broke due to metal failure. The consumer did not have the ability to recline the seat back.

- Agoura, CA, USA

Vehicle continued to experience problems with the driver's seat bolt after recall was performed. The consumer stated the vehicle experienced a problem with the seats prior to receiving the recall. The replacing bolt was still not providing the proper support needed to keep the driver's seat from experiencing looseness, which occurred while the vehicle was in motion, which caused the consumer to make frequent stops to bring the seat back to its proper position.

- Midwest City, OK, USA

I received a recall notice for my 1998 Mercury Mountaineer for a seat recliner bolt. I made an appointment with my dealership. They told me that thy could not repair and do the recall as the seat would not recline. The lever to recline the seat broke off in my hand about six months ago. I figured that was the shabby craftsmanship that was being repaired. Now I have an auto still in need of safety repair and the dealership refuses to fix it. I have call Mercury directly and they told me its up to the dealer.

- Los Gatos, CA, USA

Handle to adjust vertical seat alignment broke off. Dealer said it was common vehicle problem.

- Manchester, MO, USA

Lever to lower seatback has been bending each time I get out for last year, now it broke off. I became handicapped little over a year ago and have to slide out of seat to ground. Lever has been bending for I have to go over it, and I have to re-bend it to access electric lumbar button.

- Waukesha, WI, USA

Front seat back adjustment is located on left, when driver exits the vehicle and bends the lever, bending the lever causes stress & damage.

- Los Angele, CA, USA