2005 Mercury Monterey. Consumers writes in regards to recall concerning transmission torque converter the consumer was informed that parts would be available in the 2nd quarter, which has since passed and the parts are still not available. Recall # 12V006000.

- Indianapolis, IN, USA

I received a recall notice - 11S25/NHTSA recall 12V-006 in March, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in June. Waited. Called dealer and Ford - parts now will be in the end of June. So I called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then July came and went - no parts. August - I receive a letter from Ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my Ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is September 4. labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to R&I trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829.60. I still have the original receipt. My dealer is claiming I cannot even submit this bill to Ford for "potentially" reimbursement, (by a Ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel I have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Flushing, MI, USA

2005 Mercury Monterey. Consumer states problem with vehicle transmission the consumer stated the transmission was serviced at 75,000 miles three months ago. The consumer received a letter from Ford stating the torque converter may fail due to worn gears in the converter. The letter also stated the parts were not available and he would be contacted when they became available. However, on July 10, 2012 the consumer was traveling on the interstate with the cruise control set on 68 mph, when suddenly the vehicle lost power at about 200 yards from an exit ramp. He was able to coast off the interstate to a safe place and had the vehicle towed to the dealer. After the torque converter was replaced, the technician stated the second gear in the transmission went out.

- Live Oak, FL, USA

2005 Mercury Monterey. Consumer writes in regards to reimbursement for transmission replacement the consumer stated he received a check from Ford Motor Company for $1,450 to cover the expense of replacing the transmission. However, the consumer stated he paid $ $2077.11 and would like the entire amount to be paid.

- Minneapolis, MN, USA

The contact owns a 2005 Mercury Monterey. The contact was driving approximately 25 mph when the vehicle suddenly accelerated, the contact depressed the brakes but the vehicle would not respond. After utilizing the parking brake, the vehicle stalled. The vehicle was towed to the dealer for diagnostics. The technician stated that water had entered the wiring of the computer system and caused the failure. The technician dried the wiring but the failure recurred. The vehicle was towed to the dealer again, where the technicians replaced the computer but the contact continued to experience the failure. There was also a failure with the rear passenger side sliding door, which would sporadically open with the vehicle parked and the key removed from the ignition. In addition, the fuel level gauge displayed an inaccurate amount of fuel and all of the instrument panel lights were illuminated. The vehicle was not repaired. The approximate failure mileage was 17,000. Updated 5/11/12 the consumer stated the computer also was wet and caused system failure in February 2010. It was replaced then. Last brakes twice. March 12, 2012 vehicle would not reverse and raced in neutral, torque converter failed. Handicap lift failed. Updated 06/14/2012

- Chesapeake, VA, USA

The contact owns a 2005 Mercury Monterey van. The contact started the ignition and placed the gear shifter in the "reverse" position; however, the vehicle failed to operate in reverse. The vehicle was towed to an authorized dealer for inspection. The failure was contributed to the torque converter which was replaced. The vehicle was taken to an authorized dealer on a separate occasion for the identical failure. The vehicle is in the process of being repaired for the malfunction. The VIN was unavailable. The failure mileage was 37,000. The current mileage was 71,000.

- Ashland, OH, USA